Selecione uma chamada à esquerda.
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${titulo}
\nNão consegui ler as métricas.
\n ${d2.state.erro}
\n ${d2.state.erro}
${lbl}
\n ${val}
${hint ? `${hint}
` : ''}\n
`).join('')\n : `${Number(s.ordem) + 1}
\n ${s.usecase || '—'}\n ${s.parametros && s.parametros !== '{}' ? ` ${s.parametros}` : ''}
\n = 8 ? ' slow' : ''}\">${s.latencia_s != null ? Number(s.latencia_s).toFixed(2) + 's' : '—'}
\n ${s.erro === true ? 'erro' : 'ok'}
\n Serviços por chamada só são gravados a partir de 06/08.\n Esta sessão registrou: ${(r.usecases || []).join(', ') || '—'}
`\n return principal + `\n
`\n }\n}"}},"titulo":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"titulo"}}}},"fonteRush":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"fonteRush"}}}}}}}},"parameters":{"component":"data2-core-types@FieldSet","params":{"fields":{"titulo":{"component":"data2-core-primitives@String"},"fonteRush":{"component":"data2-core-primitives@String"}}}},"__d2PrevCode":{"code":"export default {\n css: `\n :host { display:block; width:100%; height:100%; }\n .wrap { font-family: ui-sans-serif, -apple-system, \"Segoe UI\", Roboto, sans-serif;\n color:#1b1b1f; background:#fafafa; padding:26px 30px 34px; width:100%;\n min-height:100%; box-sizing:border-box; }\n .head { display:flex; align-items:baseline; justify-content:space-between; gap:16px;\n flex-wrap:wrap; margin-bottom:16px; }\n h1 { font-size:20px; font-weight:650; margin:0; letter-spacing:-0.01em; }\n .sub { font-size:12.5px; color:#6b6b73; }\n .mono { font-family: ui-monospace, \"SF Mono\", Menlo, monospace; font-size:11.5px; }\n\n .filtros { display:flex; gap:10px; flex-wrap:wrap; align-items:flex-end;\n background:#fff; border:1px solid #e8e8ec; border-radius:10px;\n padding:13px 15px; margin-bottom:20px; }\n .fgrp { display:flex; flex-direction:column; gap:5px; }\n .fgrp label { font-size:10px; text-transform:uppercase; letter-spacing:.06em;\n color:#8a8a93; font-weight:650; }\n select, input { font:inherit; font-size:12.5px; padding:6px 9px; border-radius:7px;\n border:1px solid #dcdce2; background:#fff; color:#1b1b1f; min-width:132px;\n box-sizing:border-box; }\n input { min-width:118px; }\n select:focus, input:focus { outline:2px solid #c9d6ee; outline-offset:-1px; border-color:#a9c3ea; }\n .limpar { margin-left:auto; align-self:flex-end; font-size:12px; color:#6b6b73;\n background:none; border:1px solid #dcdce2; border-radius:7px; padding:7px 12px;\n cursor:pointer; font-family:inherit; }\n .limpar:hover { background:#f4f4f7; }\n .contagem { align-self:flex-end; font-size:12px; color:#6b6b73; padding-bottom:7px; }\n\n .grid { display:grid; gap:13px; grid-template-columns:repeat(5,minmax(0,1fr));\n margin-bottom:22px; }\n @media (max-width:1180px) { .grid { grid-template-columns:repeat(3,minmax(0,1fr)); } }\n @media (max-width:720px) { .grid { grid-template-columns:repeat(2,minmax(0,1fr)); } }\n .kpi { background:#fff; border:1px solid #e8e8ec; border-radius:10px; padding:14px 15px; }\n .kpi .lbl { font-size:10.5px; text-transform:uppercase; letter-spacing:.06em;\n color:#8a8a93; font-weight:650; line-height:1.35; }\n .kpi .val { font-size:24px; font-weight:640; margin-top:6px; letter-spacing:-0.02em;\n font-variant-numeric:tabular-nums; }\n .kpi .hint { font-size:11px; color:#8a8a93; margin-top:3px; }\n .kpi.warn .val { color:#b4402a; }\n\n .cols { display:grid; gap:16px; grid-template-columns:repeat(auto-fit,minmax(300px,1fr));\n margin-bottom:16px; }\n .card { background:#fff; border:1px solid #e8e8ec; border-radius:10px; padding:16px 17px 19px; }\n .card.full { grid-column:1/-1; }\n .card h2 { font-size:12px; text-transform:uppercase; letter-spacing:.06em;\n color:#6b6b73; margin:0 0 13px; font-weight:650; }\n\n .bar { display:grid; grid-template-columns:1fr auto; gap:10px; align-items:center;\n margin-bottom:8px; }\n .bar .track { position:relative; height:22px; background:#f2f2f5; border-radius:5px;\n overflow:hidden; }\n .bar .fill { position:absolute; inset:0 auto 0 0; border-radius:5px; }\n .bar .name { position:absolute; left:9px; right:9px; top:0; line-height:22px; font-size:12px;\n white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }\n .bar .n { font-variant-numeric:tabular-nums; color:#6b6b73; font-size:12.5px;\n min-width:78px; text-align:right; }\n\n table { width:100%; border-collapse:collapse; font-size:12.5px; }\n th { text-align:left; font-size:10.5px; text-transform:uppercase; letter-spacing:.05em;\n color:#8a8a93; font-weight:650; padding:0 8px 8px 0; border-bottom:1px solid #ececf0; }\n td { padding:8px 8px 8px 0; border-bottom:1px solid #f4f4f7;\n font-variant-numeric:tabular-nums; vertical-align:top; }\n tr.sess { cursor:pointer; }\n tr.sess:hover td { background:#fbfbfd; }\n tr.sess.on td { background:#f5f7fb; }\n .caret { display:inline-block; width:12px; color:#a0a0a8; }\n\n .pill { display:inline-block; padding:2px 8px; border-radius:99px; font-size:11px;\n font-weight:650; white-space:nowrap; }\n .p-retida { background:#e6f4ea; color:#1c6b3a; }\n .p-devolvida { background:#fdf0e3; color:#8a5220; }\n .p-abandono_pre_agente, .p-abandono_durante { background:#fbeaea; color:#98342c; }\n .p-queda_tecnica { background:#eee9fb; color:#54399b; }\n .p-sem_classificacao { background:#f0f0f3; color:#6b6b73; }\n .p-aberto { background:#fdf0e3; color:#8a5220; }\n\n .detalhe { background:#f7f8fa; border-left:2px solid #cfd6e2; }\n .detalhe td { border-bottom:1px solid #eceef2; padding:0; }\n .svc { display:grid; grid-template-columns:26px 1fr auto auto; gap:10px; align-items:center;\n padding:7px 12px 7px 14px; font-size:12px; border-bottom:1px solid #eceef2; }\n .svc:last-child { border-bottom:none; }\n .svc .ord { color:#a0a0a8; font-size:11px; font-variant-numeric:tabular-nums; }\n .svc .par { color:#8a8a93; font-size:11px; }\n .svc .lat { font-variant-numeric:tabular-nums; min-width:56px; text-align:right; }\n .svc .lat.slow { color:#b4402a; font-weight:650; }\n .svc .bad { color:#98342c; font-weight:650; }\n .semsvc { padding:9px 14px; color:#8a8a93; font-size:12px; }\n\n .empty { color:#8a8a93; font-size:13px; padding:9px 0; }\n .err { background:#fbeaea; border:1px solid #f0cfcb; color:#98342c; padding:12px 14px;\n border-radius:8px; font-size:13px; }\n .foot { margin-top:18px; font-size:11.5px; color:#9a9aa2; line-height:1.65; }\n `,\n\n async mounted(d2) {\n if (!d2.state.f) {\n d2.state.f = { periodo: 'tudo', outcome: 'todos', consultora: '', servico: 'todos' }\n }\n const ref = d2.param('fonteRush', 'poc-ura-metricas')\n try {\n const res = await d2.rush(ref).invoke({})\n const out = (res && res.data) ? res.data : res\n d2.setState({\n rows: (out && out.chamadas) || [],\n svcs: (out && out.servicos) || [],\n canc: (out && out.cancelamentos) || [],\n fechadas: {},\n loaded: true\n })\n } catch (e) {\n d2.setState({ erro: String((e && e.message) || e), loaded: true })\n }\n\n const raiz = d2.root\n const aplicaFiltro = (e) => {\n const el = e.target && e.target.closest && e.target.closest('[data-f]')\n if (!el) return\n const f = Object.assign({}, d2.state.f)\n f[el.dataset.f] = el.value\n d2.setState({ f: f })\n }\n d2.on(raiz, 'change', aplicaFiltro)\n d2.on(raiz, 'input', aplicaFiltro)\n d2.on(raiz, 'click', (e) => {\n const alvo = e.target\n if (!alvo || !alvo.closest) return\n if (alvo.closest('[data-limpar]')) {\n d2.setState({ f: { periodo: 'tudo', outcome: 'todos', consultora: '', servico: 'todos' } })\n return\n }\n const linha = alvo.closest('[data-sess]')\n if (!linha) return\n const id = linha.dataset.sess\n const fech = Object.assign({}, d2.state.fechadas || {})\n if (fech[id]) { delete fech[id] } else { fech[id] = 1 }\n d2.setState({ fechadas: fech })\n })\n },\n\n render(d2) {\n const titulo = d2.param('titulo', 'URA de voz — POC')\n if (!d2.state.loaded) return `\n
\n\n \n
\n ${titulo}
\n${num(n)} de ${num(nAll)} ${nAll === 1 ? 'chamada' : 'chamadas'}\n ${dias.length ? ' · ' + dias[0] + ' a ' + dias[dias.length - 1] : ''}\n · ${num(svcs.length)} serviços consumidos
\n poc-ura-chamadas · poc-ura-servicos
\n \n
\n\n \n
\n \n
\n \n
\n \n
\n ${n === nAll ? 'sem filtro' : num(nAll - n) + ' fora do filtro'}
\n \n \n ${kpi('Retido na IA', pct(retidas, n), num(retidas) + ' de ' + num(n))}\n ${kpi('Devolvido', pct(devolvidas, n), num(devolvidas) + ' pediram atendente')}\n ${kpi('Abandono', pct(abandonos, n), num(abandonos) + ' chamadas')}\n ${kpi('Duração média', Math.round(avg(rows, 'duration_s')) + 's', 'por chamada')}\n ${kpi('Serviços por sessão', n ? (svcs.length / n).toFixed(1) : '—', num(svcs.length) + ' no total')}\n ${kpi('Latência média', latVals.length ? latAvg.toFixed(1) + 's' : '—',\n num(latVals.length) + ' medições')}\n ${kpi('Latência máxima', latMax ? latMax.toFixed(1) + 's' : '—',\n latMax >= 8 ? 'acima do tolerável por voz' : 'pico observado', latMax >= 8)}\n ${kpi('Erros de serviço', num(errosSvc), errosSvc ? 'verificar' : 'nenhum', errosSvc > 0)}\n ${kpi('Tokens de IA', d2.fmt.compact(sum(rows, 'ai_tokens')),\n 'média ' + d2.fmt.compact(Math.round(avg(rows, 'ai_tokens'))))}\n ${kpi('CSAT', csat != null ? csat.toFixed(1) : '—',\n csat != null ? num(comCsat.length) + ' respostas' : 'nenhuma resposta ainda', csat == null)}\n
\n\n \n
\n\n \n
\n\n Desfecho da chamada
\n ${outList.length\n ? outList.map(([k, v]) => barra(k.replace(/_/g, ' '), v, n, cores[k])).join('')\n : 'sem chamadas no filtro
'}\n \n
\n\n Volume por dia
\n ${dias.length\n ? dias.map(d => barra(d.slice(5), porDia[d], diaMax, '#b9c0cc')).join('')\n : 'sem chamadas no filtro
'}\n \n \n
\n ${intencao && !feitas\n ? `
\n\n Transferência
\n| Etapa | Chamadas |
|---|---|
| Pediu atendente | ${num(intencao)} |
| Transferência concluída | ${num(feitas)} |
Intenção sem conclusão: o sinal de TRANSFER passou a ser enviado\n em 06/08 — antes disso o destino apontava para /hangup.
`\n : ''}\n \n
\n\n Motivos de cancelamento
\n ${motTop.length\n ? motTop.map(([k, v]) => barra(k, v, motMax, k === 'sem motivo registrado' ? '#dcdce2' : '#f2c48d')).join('')\n : 'nenhum cancelamento registrado
'}\n \n
\n
\n\n Fila de cancelamentos
\n ${canc.length\n ? `| Protocolo | Quando | Consultora | Pedido | \nMotivo | Status |
|---|---|---|---|---|---|
| ${c.protocol_number || '—'} | \n${String(c.createdAt || '').slice(5, 16).replace('T', ' ')} | \n${c.consultant_id || '—'} | \n${c.order_id || '—'} | \n${c.motivo_codigo ? c.motivo_codigo + ' — ' : ''}${c.motivo || 'não coletado'} | \n${c.status || '—'} |
Nada consome esta fila ainda — o registro é honesto, mas alguém\n (ou um Scheduler) precisa processar para o prazo de 2 dias úteis valer.
`\n : 'nenhum cancelamento registrado
'}\n \n
\n\n Serviços consumidos — volume, latência média e erros
\n ${svcTop.length\n ? svcTop.map(s => barra(\n s.nome, s.n, svcMax,\n s.lat != null && s.lat >= 8 ? '#eba9a2' : '#a9c3ea',\n num(s.n) + (s.lat != null ? ' · ' + s.lat.toFixed(1) + 's' : '') + (s.err ? ' · ' + s.err + ' erro' : '')\n )).join('')\n : 'sem serviços no filtro
'}\n \n \n
`\n : '
\n Sessões e serviços consumidos — clique na linha para recolher
\n ${n\n ? `| Quando | Consultora | Telefone | Desfecho | \nDuração | Serviços | \nTokens |
|---|
nenhuma chamada no filtro
'}\n \n Uma linha por chamada e uma por serviço consumido, escritas pelo\n finish-call-webhook no fim do atendimento.\n Não coberto aqui: tempo até atender e queda técnica, que vivem no log da borda SIP e\n precisam de reconciliação — hoje uma queda nossa aparece como abandono.\n Volume de contato, abandono e transbordo da URA são da Wittel; ocorrências abertas, da Natura.\n
\n Carregando…
${titulo}
\nNão consegui ler as métricas.
\n ${d2.state.erro}
\n ${d2.state.erro}
${lbl}
\n ${val}
${hint ? `${hint}
` : ''}\n
`).join('')\n : `${Number(s.ordem) + 1}
\n ${s.usecase || '—'}\n ${s.parametros && s.parametros !== '{}' ? ` ${s.parametros}` : ''}
\n = 8 ? ' slow' : ''}\">${s.latencia_s != null ? Number(s.latencia_s).toFixed(2) + 's' : '—'}
\n ${s.erro === true ? 'erro' : 'ok'}
\n Serviços por chamada só são gravados a partir de 06/08.\n Esta sessão registrou: ${(r.usecases || []).join(', ') || '—'}
`\n return principal + `\n
`\n }\n}","at":"2026-08-06T18:54:41.408Z"}},"updatedAt":"2026-08-06T18:54:41.509Z","createdAt":"2026-08-06T16:51:24.241Z"},{"_id":"6a75bb3a464ed6666136874b","component":"data2-core-types@Component","system":"65a86528721f5a092783289d","params":{"extends":"data2-core-primitives@Block","component":"kUraConsole","package":"natura-br","title":"kUraConsole","definition":{"preventEvaluation":true,"component":"data2-core-types@Definition","params":{"def":{"component":"data2-code-components@CodeHost","params":{"code":{"component":"data2-core-primitives@String","params":{"content":"export default {\n css: `\n :host { display:block; width:100%; height:100%; }\n .app { display:grid; grid-template-columns:340px 1fr; height:100%; min-height:0;\n background:#0e0f13; color:#e8e8ee;\n font-family:ui-sans-serif,-apple-system,\"Segoe UI\",Roboto,sans-serif; font-size:14px; }\n .mono { font-family:ui-monospace,\"SF Mono\",Menlo,monospace }\n\n aside { border-right:1px solid #23252d; display:flex; flex-direction:column; min-height:0; background:#0b0c10 }\n .topo { padding:14px 16px 10px; border-bottom:1px solid #1a1c22 }\n .topo h1 { font-size:14px; margin:0 0 2px; font-weight:650 }\n .topo .s { font-size:11.5px; color:#7a7a86 }\n .ctl { display:flex; gap:8px; align-items:center; padding:9px 16px; border-bottom:1px solid #1a1c22;\n flex-wrap:wrap; font-size:12px; color:#8a8a96 }\n .ctl input[type=search] { flex:1; min-width:104px; background:#151720; border:1px solid #2a2c35;\n color:#e8e8ee; border-radius:6px; padding:5px 8px; font:inherit; font-size:12px }\n .ctl label { display:flex; gap:5px; align-items:center; cursor:pointer; white-space:nowrap }\n .lista { overflow:auto; flex:1; min-height:0 }\n .it { padding:9px 16px; border-bottom:1px solid #15171d; cursor:pointer;\n display:grid; grid-template-columns:1fr auto; gap:2px 8px }\n .it:hover { background:#14161d }\n .it.sel { background:#181d29; box-shadow:inset 3px 0 0 #5b8dd6 }\n .it.viva { box-shadow:inset 3px 0 0 #3fbf76 }\n .it.viva.sel { box-shadow:inset 3px 0 0 #7fe0a4; background:#14231b }\n .it .cid { font-family:ui-monospace,Menlo,monospace; font-size:11.5px; overflow:hidden;\n text-overflow:ellipsis; white-space:nowrap }\n .it.viva .cid { color:#7fe0a4; font-weight:650 }\n .it .meta { grid-column:1/-1; font-size:11px; color:#7a7a86; display:flex; gap:8px; flex-wrap:wrap;\n align-items:center }\n .it .hr { font-size:11px; color:#7a7a86; font-variant-numeric:tabular-nums }\n .dot { width:7px; height:7px; border-radius:99px; background:#3a3c46; display:inline-block }\n .dot.on { background:#3fbf76; box-shadow:0 0 7px #3fbf76 }\n\n main { overflow:auto; min-height:0; padding:18px 22px 40px }\n .vazio { color:#6a6a76; margin-top:60px; text-align:center }\n h2 { font-size:17px; margin:0 0 3px; font-weight:650; word-break:break-all }\n .sub { color:#8a8a96; font-size:12.5px }\n .cards { display:grid; gap:12px; grid-template-columns:repeat(auto-fit,minmax(206px,1fr)); margin:16px 0 18px }\n .card { background:#12141a; border:1px solid #23252d; border-radius:9px; padding:12px 14px }\n .card h3 { font-size:10.5px; text-transform:uppercase; letter-spacing:.06em; color:#7a7a86;\n margin:0 0 9px; font-weight:650 }\n .kv { display:grid; grid-template-columns:auto 1fr; gap:3px 10px; font-size:12.5px; margin:0 }\n .kv dt { color:#7a7a86 } .kv dd { margin:0; font-variant-numeric:tabular-nums; word-break:break-all }\n .big { font-size:22px; font-weight:640; letter-spacing:-.02em; font-variant-numeric:tabular-nums }\n .pill { display:inline-block; padding:2px 8px; border-radius:99px; font-size:11px; font-weight:650 }\n .ok { background:#14301f; color:#7fe0a4 } .idle { background:#26262e; color:#8a8a96 }\n\n .cmds { border:1px solid #23252d; border-radius:9px; padding:14px; background:#12141a; margin-bottom:16px }\n .cmds h3 { font-size:10.5px; text-transform:uppercase; letter-spacing:.06em; color:#7a7a86;\n margin:0 0 11px; font-weight:650 }\n .row { display:flex; gap:8px; flex-wrap:wrap; align-items:center; margin-bottom:10px }\n button { font:inherit; font-size:12.5px; padding:7px 13px; border-radius:7px; border:1px solid #2c2e37;\n background:#191b22; color:#e8e8ee; cursor:pointer; white-space:nowrap }\n button:hover { background:#22242d }\n button.t { border-color:#7a5a1e; background:#2a2113; color:#f0c882 }\n button.e { border-color:#6d2a26; background:#2a1614; color:#f0a49c }\n button.r { border-color:#2c5a86; background:#132234; color:#9ec8f0 }\n input[type=text] { background:#151720; border:1px solid #2a2c35; color:#e8e8ee; border-radius:6px;\n padding:6px 9px; font:inherit; font-size:12.5px }\n textarea { width:100%; background:#151720; border:1px solid #2a2c35; color:#e8e8ee; border-radius:6px;\n padding:8px 10px; font-family:ui-monospace,Menlo,monospace; font-size:12px; min-height:54px }\n .hint { font-size:11.5px; color:#6a6a76 }\n details summary { cursor:pointer; color:#8a8a96; font-size:12px; padding:4px 0 }\n table { width:100%; border-collapse:collapse; font-size:12px }\n td { padding:6px 10px 6px 0; border-bottom:1px solid #16181e; vertical-align:top; word-break:break-all }\n .log { font-family:ui-monospace,Menlo,monospace; font-size:11.5px; color:#8a8a96;\n max-height:220px; overflow:auto; border-top:1px solid #23252d; padding-top:10px; margin-top:6px }\n .log div { padding:2px 0 }\n .ln-ok { color:#7fe0a4 } .ln-err { color:#f0a49c }\n .teclado { display:grid; grid-template-columns:repeat(6,minmax(0,54px)); gap:6px }\n .tecla { font-size:15px; padding:9px 0; font-variant-numeric:tabular-nums }\n .eventos { max-height:320px; overflow:auto; border-top:1px solid #23252d; padding-top:8px }\n .portao { display:flex; align-items:center; justify-content:center; height:100%;\n background:#0e0f13; color:#e8e8ee;\n font-family:ui-sans-serif,-apple-system,\"Segoe UI\",Roboto,sans-serif }\n .caixa { width:330px; background:#12141a; border:1px solid #23252d; border-radius:12px; padding:26px 24px }\n .caixa h1 { font-size:16px; margin:0 0 3px; font-weight:650 }\n .caixa input { width:100%; background:#151720; border:1px solid #2a2c35; color:#e8e8ee;\n border-radius:7px; padding:9px 11px; font:inherit; font-size:13px }\n .chips { gap:6px; padding-top:7px; padding-bottom:8px }\n .chip { font-size:11px; padding:3px 9px; border-radius:99px; border:1px solid #2a2c35;\n background:#141620; color:#6a6a76; cursor:pointer; user-select:none }\n .chip.on { background:#1c2333; border-color:#3a4a66; color:#cfe0f5 }\n .tag { font-size:10px; padding:1px 6px; border-radius:4px; background:#22242d; color:#8a8a96 }\n .tag.t-genesys { background:#1d2b3a; color:#9ec8f0 }\n .tag.t-linphone { background:#2a2113; color:#f0c882 }\n .tag.t-sipp { background:#14301f; color:#7fe0a4 }\n .tag.t-55pbx { background:#2a1a2c; color:#d4a4e8 }\n .escada { display:grid; grid-template-columns:86px 1fr; gap:0 12px; font-size:11.5px }\n .escada .h { color:#7a7a86; font-family:ui-monospace,Menlo,monospace }\n .escada .l { border-left:2px solid #23252d; padding:3px 0 3px 12px; position:relative }\n .escada .l.out { color:#f0c882 } .escada .l.in { color:#9ec8f0 }\n .visor { min-width:120px; padding:6px 10px; border:1px solid #2a2c35; border-radius:6px;\n background:#151720; letter-spacing:.12em }\n select { background:#151720; border:1px solid #2a2c35; color:#e8e8ee; border-radius:6px;\n padding:5px 8px; font:inherit; font-size:12.5px }\n `,\n\n async mounted(d2) {\n d2.setState({\n todas: [], sel: null, det: null, logs: [],\n busca: '', sovivas: false, auto: true, carregado: false,\n intervalo: 20, stats: null, dtmf: '', metodoDtmf: 'audio',\n meta: {}, tiposVis: { genesys: true, linphone: true, sipp: true, '55pbx': false, outro: false },\n senha: (function () { try { return localStorage.getItem('ura-console-senha') || '' } catch (e) { return '' } })(),\n negado: false\n })\n const comSenha = (o) => Object.assign({ senha: d2.state.senha || '' }, o || {})\n const checaNegado = (out) => {\n if (out && out.erro === 'acesso negado') { d2.setState({ negado: true }); return true }\n return false\n }\n\n const refLive = d2.param('rushLive', 'poc-ura-live')\n const refSinal = d2.param('rushSinal', 'poc-ura-signal')\n const vivas = new Set()\n let primeira = true\n\n const escreve = (msg, cls) => {\n const hora = new Date().toTimeString().slice(0, 8)\n d2.setState({ logs: [{ hora, msg, cls }].concat(d2.state.logs || []).slice(0, 60) })\n }\n\n const puxarLista = async () => {\n try {\n const r = await d2.rush(refLive).invoke(comSenha({}))\n const out = (r && r.data) ? r.data : r\n const lista = (out.chamadas || []).slice()\n .sort((a, b) => String(b.startTime || '').localeCompare(String(a.startTime || '')))\n const agora = lista.filter(c => c.ia_ativa === true || c.ack === true || c.state === 'conversation_ready')\n if (!primeira) agora.forEach(c => {\n if (!vivas.has(c.callId)) escreve('chamada nova ' + c.callId + ' de ' + c.caller, 'ln-ok')\n })\n primeira = false\n vivas.clear(); agora.forEach(c => vivas.add(c.callId))\n d2.setState({ todas: lista, total: out.total, vivasTotal: agora.length, carregado: true })\n // sem nada selecionado, abre sozinho na chamada viva mais recente\n if (!d2.state.sel && agora.length) {\n d2.setState({ sel: agora[0].callId, eventos: [], logsDe: null, logsCarregando: true })\n puxarDetalhe(); puxarLogs()\n }\n } catch (e) { escreve('erro ao ler a borda: ' + e, 'ln-err') }\n }\n\n const puxarDetalhe = async () => {\n if (!d2.state.sel) return\n try {\n const r = await d2.rush(refLive).invoke(comSenha({ callId: d2.state.sel }))\n const out = (r && r.data) ? r.data : r\n d2.setState({ det: (out.detalhe && out.detalhe.callId) ? out.detalhe : null })\n } catch (e) { d2.setState({ det: null }) }\n }\n\n const puxarStats = async () => {\n try {\n const r = await d2.rush('poc-ura-ctrl').invoke(comSenha({ acao: 'stats' }))\n const out = (r && r.data) ? r.data : r\n if (checaNegado(out)) return\n d2.setState({ stats: out.resposta || null, negado: false })\n } catch (e) { /* silencioso: saude é acessório */ }\n }\n\n const puxarLogs = async () => {\n const id = d2.state.sel\n if (!id) { d2.setState({ eventos: [], logsDe: null }); return }\n if (d2.state.logsDe !== id) d2.setState({ logsCarregando: true })\n let desde\n try {\n const naLista = (d2.state.todas || []).find(c => c.callId === id) || {}\n const inicio = (d2.state.det && d2.state.det.startTime) || naLista.startTime\n desde = inicio\n ? new Date(new Date(inicio).getTime() - 120000).toISOString()\n : new Date(Date.now() - 3600000).toISOString()\n } catch (e) { desde = new Date(Date.now() - 3600000).toISOString() }\n try {\n const r = await d2.rush('poc-ura-ctrl').invoke(comSenha({\n acao: 'logs',\n query: { callId: id, createdAt: { '$gte': desde }, '$limit': 300, '$sort': { timestamp: 1 } }\n }))\n // a seleção pode ter mudado enquanto a resposta vinha: descarta o atrasado\n if (d2.state.sel !== id) return\n const out = (r && r.data) ? r.data : r\n const corpo = (out.resposta && out.resposta.data) ? out.resposta.data : (out.resposta || {})\n d2.setState({\n eventos: corpo.eventos || [],\n logsDe: id,\n logsCarregando: false,\n logsErro: null,\n logsEm: new Date().toTimeString().slice(0, 8)\n })\n } catch (e) {\n if (d2.state.sel === id) d2.setState({\n eventos: [], logsDe: id, logsCarregando: false, logsErro: String((e && e.message) || e)\n })\n }\n }\n\n const puxarChamadasLog = async () => {\n try {\n const desde = new Date(Date.now() - 36 * 3600000).toISOString()\n const r = await d2.rush('poc-ura-ctrl').invoke(comSenha({ acao: 'logs', query: null, modoLog: 'chamadas', desde, limite: 200 }))\n const out = (r && r.data) ? r.data : r\n const corpo = (out.resposta && out.resposta.data) ? out.resposta.data : (out.resposta || {})\n const mapa = {}\n ;(corpo.chamadas || []).forEach(c => { mapa[c.callId] = c })\n d2.setState({ meta: mapa })\n } catch (e) { /* classificacao e acessoria */ }\n }\n\n const ctrl = async (corpo) => {\n escreve('enviando ' + corpo.acao + '…')\n try {\n const r = await d2.rush('poc-ura-ctrl').invoke(comSenha(corpo))\n const out = (r && r.data) ? r.data : r\n if (checaNegado(out)) { escreve('acesso negado — confira a senha', 'ln-err'); return }\n const resumo = JSON.stringify(out.resposta || {}).slice(0, 180)\n if (out.ok) escreve(corpo.acao + ' ok · ' + resumo, 'ln-ok')\n else escreve(corpo.acao + ' falhou · http ' + (out.status_http || '?') + ' · ' + resumo, 'ln-err')\n } catch (err) { escreve('erro: ' + err, 'ln-err') }\n puxarDetalhe(); puxarLista()\n }\n\n d2.on(d2.root, 'click', async (e) => {\n const alvo = e.target\n if (!alvo || !alvo.closest) return\n\n const linha = alvo.closest('[data-call]')\n if (linha) {\n // limpa tudo da chamada anterior antes de carregar a nova\n d2.setState({\n sel: linha.dataset.call, det: null, logs: [],\n eventos: [], logsDe: null, logsCarregando: true, logsEm: null, logsErro: null\n })\n puxarDetalhe(); puxarLogs()\n return\n }\n const entrar = alvo.closest('[data-entrar]')\n if (entrar) {\n const campo = d2.$('#senha')\n const v = (campo && campo.value || '').trim()\n try { localStorage.setItem('ura-console-senha', v) } catch (e) {}\n d2.setState({ senha: v, negado: false })\n puxarLista(); puxarStats(); puxarChamadasLog()\n return\n }\n const sair = alvo.closest('[data-sair]')\n if (sair) {\n try { localStorage.removeItem('ura-console-senha') } catch (e) {}\n d2.setState({ senha: '', negado: true, sel: null, todas: [], eventos: [] })\n return\n }\n const chip = alvo.closest('[data-tipo]')\n if (chip) {\n const t = chip.dataset.tipo\n const vis = Object.assign({}, d2.state.tiposVis)\n vis[t] = !vis[t]\n d2.setState({ tiposVis: vis })\n return\n }\n const tecla = alvo.closest('[data-dtmf]')\n if (tecla) {\n const d = tecla.dataset.dtmf\n if (d === 'LIMPAR') d2.setState({ dtmf: '' })\n else d2.setState({ dtmf: (d2.state.dtmf || '') + d })\n return\n }\n const ct = alvo.closest('[data-ctrl]')\n if (ct) {\n const sel2 = d2.state.sel\n const acao = ct.dataset.ctrl\n if (!sel2 && acao !== 'stats' && acao !== 'outbound') {\n escreve('nenhuma chamada selecionada', 'ln-err'); return\n }\n if (acao === 'dtmf') {\n const seq = d2.state.dtmf || ''\n if (!seq) { escreve('sequência DTMF vazia', 'ln-err'); return }\n ctrl({ acao: 'dtmf', callId: sel2, sequence: seq, metodoDtmf: d2.state.metodoDtmf })\n } else if (acao === 'hangup' || acao === 'hangup_force') {\n ctrl({ acao: 'hangup', callId: sel2, reason: 'console_manual', force: acao === 'hangup_force' })\n } else {\n ctrl({ acao: acao, callId: sel2 })\n }\n return\n }\n const btn = alvo.closest('[data-cmd]')\n if (!btn) return\n\n const sel = d2.state.sel\n if (!sel) { escreve('nenhuma chamada selecionada', 'ln-err'); return }\n\n let corpo\n const tipo = btn.dataset.cmd\n if (tipo === 'REFER') {\n const campo = d2.$('#ddr')\n corpo = { sinal: 'REFER', referTo: 'sip:' + ((campo && campo.value) || d2.param('ddrPadrao', '')) + '@' + hostSbc(d2) }\n } else if (tipo === 'RAW') {\n const met = d2.$('#metodo'), hd = d2.$('#hdrs')\n let headers\n try { headers = JSON.parse((hd && hd.value) || '{}') }\n catch (err) { escreve('JSON de headers inválido', 'ln-err'); return }\n corpo = { sinal: 'RAW', metodo: ((met && met.value) || 'INFO').toUpperCase(), headers }\n } else {\n corpo = JSON.parse(btn.dataset.args || '{}')\n }\n\n escreve('enviando ' + (corpo.metodo || corpo.sinal) + '…')\n try {\n const r = await d2.rush(refSinal).invoke(comSenha(Object.assign({ callId: sel }, corpo)))\n const out = (r && r.data) ? r.data : r\n if (out.ok) escreve(out.metodo + ' enviado · ' + JSON.stringify(out.headers_enviados) + ' · ' + (out.destino || ''), 'ln-ok')\n else escreve((out.metodo || corpo.sinal) + ' falhou · http ' + (out.status_http || '?') + ' ' + (out.erro_servidor || out.erro || ''), 'ln-err')\n } catch (err) { escreve('erro: ' + err, 'ln-err') }\n puxarDetalhe()\n })\n\n d2.on(d2.root, 'input', (e) => {\n const el = e.target\n if (!el || !el.dataset || !el.dataset.filtro) return\n d2.setState({ busca: el.value })\n })\n d2.on(d2.root, 'change', (e) => {\n const el = e.target\n if (!el || !el.dataset || !el.dataset.flag) return\n const p = {}; p[el.dataset.flag] = el.checked\n d2.setState(p)\n })\n\n d2.on(d2.root, 'change', (e) => {\n const el = e.target\n if (!el || !el.dataset) return\n if (el.dataset.intervalo != null) d2.setState({ intervalo: Number(el.value) })\n if (el.dataset.metodoDtmf != null) d2.setState({ metodoDtmf: el.value })\n })\n\n await puxarLista(); await puxarStats(); puxarChamadasLog()\n const tm = setInterval(() => { if (d2.state.auto) puxarChamadasLog() }, 60000)\n d2.onUnmount(() => clearInterval(tm))\n let passou = 0\n const t = setInterval(() => {\n if (!d2.state.auto) return\n passou++\n if (passou < (d2.state.intervalo || 20)) return\n passou = 0\n const foco = d2.root.querySelector && d2.root.querySelector('input:focus, textarea:focus')\n if (foco) return\n puxarLista(); puxarDetalhe(); puxarStats()\n }, 1000)\n // o log da borda tem ritmo próprio: é barato (filtrado por callId) e precisa parecer vivo\n const tl = setInterval(() => {\n if (!d2.state.auto || !d2.state.sel) return\n puxarLogs()\n }, 4000)\n d2.onUnmount(() => { clearInterval(t); clearInterval(tl) })\n },\n\n render(d2) {\n const esc = (s) => String(s == null ? '' : s).replace(/[<>&]/g, c => ({ '<': '<', '>': '>', '&': '&' }[c]))\n\n if (!d2.state.senha || d2.state.negado) {\n return `\n
\n\n \n
\n ${titulo}
\n${num(n)} de ${num(nAll)} ${nAll === 1 ? 'chamada' : 'chamadas'}\n ${dias.length ? ' · ' + dias[0] + ' a ' + dias[dias.length - 1] : ''}\n · ${num(svcs.length)} serviços consumidos
\n poc-ura-chamadas · poc-ura-servicos
\n \n
\n\n \n
\n \n
\n \n
\n \n
\n ${n === nAll ? 'sem filtro' : num(nAll - n) + ' fora do filtro'}
\n \n \n ${kpi('Retido na IA', pct(retidas, n), num(retidas) + ' de ' + num(n))}\n ${kpi('Devolvido', pct(devolvidas, n), num(devolvidas) + ' pediram atendente')}\n ${kpi('Abandono', pct(abandonos, n), num(abandonos) + ' chamadas')}\n ${kpi('Duração média', Math.round(avg(rows, 'duration_s')) + 's', 'por chamada')}\n ${kpi('Serviços por sessão', n ? (svcs.length / n).toFixed(1) : '—', num(svcs.length) + ' no total')}\n ${kpi('Latência média', latVals.length ? latAvg.toFixed(1) + 's' : '—',\n num(latVals.length) + ' medições')}\n ${kpi('Latência máxima', latMax ? latMax.toFixed(1) + 's' : '—',\n latMax >= 8 ? 'acima do tolerável por voz' : 'pico observado', latMax >= 8)}\n ${kpi('Erros de serviço', num(errosSvc), errosSvc ? 'verificar' : 'nenhum', errosSvc > 0)}\n ${kpi('Tokens de IA', d2.fmt.compact(sum(rows, 'ai_tokens')),\n 'média ' + d2.fmt.compact(Math.round(avg(rows, 'ai_tokens'))))}\n ${kpi('CSAT', csat != null ? csat.toFixed(1) : '—',\n csat != null ? num(comCsat.length) + ' respostas' : 'nenhuma resposta ainda', csat == null)}\n
\n\n \n
\n\n \n
\n\n Desfecho da chamada
\n ${outList.length\n ? outList.map(([k, v]) => barra(k.replace(/_/g, ' '), v, n, cores[k])).join('')\n : 'sem chamadas no filtro
'}\n \n
\n\n Volume por dia
\n ${dias.length\n ? dias.map(d => barra(d.slice(5), porDia[d], diaMax, '#b9c0cc')).join('')\n : 'sem chamadas no filtro
'}\n \n \n
\n ${intencao && !feitas\n ? `
\n\n Transferência
\n| Etapa | Chamadas |
|---|---|
| Pediu atendente | ${num(intencao)} |
| Transferência concluída | ${num(feitas)} |
Intenção sem conclusão: o sinal de TRANSFER passou a ser enviado\n em 06/08 — antes disso o destino apontava para /hangup.
`\n : ''}\n \n
`\n : '
\n\n Cancelamentos na fila
\n ${canc.length\n ? `| Protocolo | Pedido | Status |
|---|---|---|
| ${c.protocol_number || '—'} | \n${c.order_id || '—'} | \n${c.status || '—'} |
nenhum cancelamento registrado
'}\n \n
\n\n Serviços consumidos — volume, latência média e erros
\n ${svcTop.length\n ? svcTop.map(s => barra(\n s.nome, s.n, svcMax,\n s.lat != null && s.lat >= 8 ? '#eba9a2' : '#a9c3ea',\n num(s.n) + (s.lat != null ? ' · ' + s.lat.toFixed(1) + 's' : '') + (s.err ? ' · ' + s.err + ' erro' : '')\n )).join('')\n : 'sem serviços no filtro
'}\n \n \n
`\n : '
\n Sessões e serviços consumidos — clique na linha para recolher
\n ${n\n ? `| Quando | Consultora | Telefone | Desfecho | \nDuração | Serviços | \nTokens |
|---|
nenhuma chamada no filtro
'}\n \n Uma linha por chamada e uma por serviço consumido, escritas pelo\n finish-call-webhook no fim do atendimento.\n Não coberto aqui: tempo até atender e queda técnica, que vivem no log da borda SIP e\n precisam de reconciliação — hoje uma queda nossa aparece como abandono.\n Volume de contato, abandono e transbordo da URA são da Wittel; ocorrências abertas, da Natura.\n
\n \n
`\n }\n const viva = (c) => c.ia_ativa === true || c.ack === true || c.state === 'conversation_ready'\n const todas = d2.state.todas || []\n const sel = d2.state.sel\n const det = d2.state.det\n const ddr = d2.param('ddrPadrao', '+551148905654')\n\n const meta = d2.state.meta || {}\n const classifica = (ua) => {\n const u = String(ua || '')\n if (/GENESYS/i.test(u)) return 'genesys'\n if (/Linphone/i.test(u)) return 'linphone'\n if (/SIPp/i.test(u)) return 'sipp'\n if (/55PBX/i.test(u)) return '55pbx'\n return 'outro'\n }\n const tipoDe = (id) => classifica((meta[id] || {}).user_agent)\n const vis = d2.state.tiposVis || {}\n const rotulos = { genesys: 'Genesys', linphone: 'Linphone', sipp: 'SIPp', '55pbx': '55PBX', outro: 'outros' }\n\n const contagem = { genesys: 0, linphone: 0, sipp: 0, '55pbx': 0, outro: 0 }\n todas.forEach(c => { contagem[tipoDe(c.callId)]++ })\n\n let lista = d2.state.sovivas ? todas.filter(viva) : todas\n const antesDoTipo = lista.length\n lista = lista.filter(c => vis[tipoDe(c.callId)] === true)\n const ocultadas = antesDoTipo - lista.length\n const q = (d2.state.busca || '').toLowerCase()\n if (q) lista = lista.filter(c => (c.callId + ' ' + c.caller).toLowerCase().includes(q))\n\n const esquerda = `\n `\n\n if (!sel) {\n return `\n
\n Console da URA de voz
\nnatura-br.data2.tel · acesso restrito
\n ${d2.state.negado && d2.state.senha ? 'senha incorreta
' : ''}\n \n \n Este console envia comandos SIP para\n chamadas em produção. Não compartilhe a senha fora do time de integração.
\n ${esquerda}
`\n }\n\n const naLista = todas.find(c => c.callId === sel) || {}\n const h = (det && det.headers) || {}\n const rtp = (det && det.rtpStats) || {}\n const uuiRaw = h['user-to-user'] || h['User-to-User'] || ''\n let uui = null\n const hex = String(uuiRaw).split(';')[0]\n if (/^[0-9a-fA-F]+$/.test(hex) && hex.length > 8) {\n let s = ''\n for (let i = 0; i < hex.length; i += 2) s += String.fromCharCode(parseInt(hex.substr(i, 2), 16))\n const p = s.replace(/^\u0000/, '').split(';')\n uui = { telA: p[0] || '', telB: p[1] || '', consultora: p[2] || '' }\n }\n const host = hostSbcDe(det)\n const privado = (ip) => /^(10\\.|127\\.|0\\.0\\.0\\.0|192\\.168\\.|172\\.(1[6-9]|2\\d|3[01])\\.)/.test(String(ip || ''))\n const ipDoVia = (v) => { const m = String(v || '').match(/SIP\\/2\\.0\\/[A-Z]+\\s+([0-9.]+)/); return m ? m[1] : '' }\n const ipDoContato = (c) => { const m = String(c || '').match(/@([0-9.]+)/); return m ? m[1] : '' }\n const mi = meta[sel] || {}\n const ipVia = ipDoVia(mi.via), ipCt = ipDoContato(mi.contact), ipReal = mi.ip_origem\n const temNat = (ipVia && privado(ipVia)) || (ipCt && privado(ipCt))\n const natDiag = !mi.via ? '—'\n : temNat\n ? `sim — anuncia privado, chega de ${esc(ipReal)}`\n : (ipVia && ipReal && ipVia !== ipReal\n ? `provável — Via ${esc(ipVia)} ≠ origem ${esc(ipReal)}`\n : 'não — endereços batem')\n\n const botao = (cls, rotulo, args) =>\n ``\n\n return `\n \n ${esquerda}\n \n ${Object.keys(h).map(k => `
\n ` : ''}\n\n \n
`\n }\n}\n\nfunction hostSbcDe(det) {\n const h = (det && det.headers) || {}\n const frm = h.from || h.From || ''\n const m = String(frm).match(/@([0-9A-Za-z.\\-]+)/)\n return m ? m[1] : 'natura-br.data2.tel'\n}\nfunction hostSbc(d2) { return hostSbcDe(d2.state.det) }"}},"ddrPadrao":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"ddrPadrao"}}}},"rushLive":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"rushLive"}}}},"rushSinal":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"rushSinal"}}}}}}}},"parameters":{"component":"data2-core-types@FieldSet","params":{"fields":{"ddrPadrao":{"component":"data2-core-primitives@String"},"rushLive":{"component":"data2-core-primitives@String"},"rushSinal":{"component":"data2-core-primitives@String"}}}},"__d2PrevCode":{"code":"export default {\n css: `\n :host { display:block; width:100%; height:100%; }\n .app { display:grid; grid-template-columns:340px 1fr; height:100%; min-height:0;\n background:#0e0f13; color:#e8e8ee;\n font-family:ui-sans-serif,-apple-system,\"Segoe UI\",Roboto,sans-serif; font-size:14px; }\n .mono { font-family:ui-monospace,\"SF Mono\",Menlo,monospace }\n\n aside { border-right:1px solid #23252d; display:flex; flex-direction:column; min-height:0; background:#0b0c10 }\n .topo { padding:14px 16px 10px; border-bottom:1px solid #1a1c22 }\n .topo h1 { font-size:14px; margin:0 0 2px; font-weight:650 }\n .topo .s { font-size:11.5px; color:#7a7a86 }\n .ctl { display:flex; gap:8px; align-items:center; padding:9px 16px; border-bottom:1px solid #1a1c22;\n flex-wrap:wrap; font-size:12px; color:#8a8a96 }\n .ctl input[type=search] { flex:1; min-width:104px; background:#151720; border:1px solid #2a2c35;\n color:#e8e8ee; border-radius:6px; padding:5px 8px; font:inherit; font-size:12px }\n .ctl label { display:flex; gap:5px; align-items:center; cursor:pointer; white-space:nowrap }\n .lista { overflow:auto; flex:1; min-height:0 }\n .it { padding:9px 16px; border-bottom:1px solid #15171d; cursor:pointer;\n display:grid; grid-template-columns:1fr auto; gap:2px 8px }\n .it:hover { background:#14161d }\n .it.sel { background:#181d29; box-shadow:inset 3px 0 0 #5b8dd6 }\n .it.viva { box-shadow:inset 3px 0 0 #3fbf76 }\n .it.viva.sel { box-shadow:inset 3px 0 0 #7fe0a4; background:#14231b }\n .it .cid { font-family:ui-monospace,Menlo,monospace; font-size:11.5px; overflow:hidden;\n text-overflow:ellipsis; white-space:nowrap }\n .it.viva .cid { color:#7fe0a4; font-weight:650 }\n .it .meta { grid-column:1/-1; font-size:11px; color:#7a7a86; display:flex; gap:8px; flex-wrap:wrap;\n align-items:center }\n .it .hr { font-size:11px; color:#7a7a86; font-variant-numeric:tabular-nums }\n .dot { width:7px; height:7px; border-radius:99px; background:#3a3c46; display:inline-block }\n .dot.on { background:#3fbf76; box-shadow:0 0 7px #3fbf76 }\n\n main { overflow:auto; min-height:0; padding:18px 22px 40px }\n .vazio { color:#6a6a76; margin-top:60px; text-align:center }\n h2 { font-size:17px; margin:0 0 3px; font-weight:650; word-break:break-all }\n .sub { color:#8a8a96; font-size:12.5px }\n .cards { display:grid; gap:12px; grid-template-columns:repeat(auto-fit,minmax(206px,1fr)); margin:16px 0 18px }\n .card { background:#12141a; border:1px solid #23252d; border-radius:9px; padding:12px 14px }\n .card h3 { font-size:10.5px; text-transform:uppercase; letter-spacing:.06em; color:#7a7a86;\n margin:0 0 9px; font-weight:650 }\n .kv { display:grid; grid-template-columns:auto 1fr; gap:3px 10px; font-size:12.5px; margin:0 }\n .kv dt { color:#7a7a86 } .kv dd { margin:0; font-variant-numeric:tabular-nums; word-break:break-all }\n .big { font-size:22px; font-weight:640; letter-spacing:-.02em; font-variant-numeric:tabular-nums }\n .pill { display:inline-block; padding:2px 8px; border-radius:99px; font-size:11px; font-weight:650 }\n .ok { background:#14301f; color:#7fe0a4 } .idle { background:#26262e; color:#8a8a96 }\n\n .cmds { border:1px solid #23252d; border-radius:9px; padding:14px; background:#12141a; margin-bottom:16px }\n .cmds h3 { font-size:10.5px; text-transform:uppercase; letter-spacing:.06em; color:#7a7a86;\n margin:0 0 11px; font-weight:650 }\n .row { display:flex; gap:8px; flex-wrap:wrap; align-items:center; margin-bottom:10px }\n button { font:inherit; font-size:12.5px; padding:7px 13px; border-radius:7px; border:1px solid #2c2e37;\n background:#191b22; color:#e8e8ee; cursor:pointer; white-space:nowrap }\n button:hover { background:#22242d }\n button.t { border-color:#7a5a1e; background:#2a2113; color:#f0c882 }\n button.e { border-color:#6d2a26; background:#2a1614; color:#f0a49c }\n button.r { border-color:#2c5a86; background:#132234; color:#9ec8f0 }\n input[type=text] { background:#151720; border:1px solid #2a2c35; color:#e8e8ee; border-radius:6px;\n padding:6px 9px; font:inherit; font-size:12.5px }\n textarea { width:100%; background:#151720; border:1px solid #2a2c35; color:#e8e8ee; border-radius:6px;\n padding:8px 10px; font-family:ui-monospace,Menlo,monospace; font-size:12px; min-height:54px }\n .hint { font-size:11.5px; color:#6a6a76 }\n details summary { cursor:pointer; color:#8a8a96; font-size:12px; padding:4px 0 }\n table { width:100%; border-collapse:collapse; font-size:12px }\n td { padding:6px 10px 6px 0; border-bottom:1px solid #16181e; vertical-align:top; word-break:break-all }\n .log { font-family:ui-monospace,Menlo,monospace; font-size:11.5px; color:#8a8a96;\n max-height:220px; overflow:auto; border-top:1px solid #23252d; padding-top:10px; margin-top:6px }\n .log div { padding:2px 0 }\n .ln-ok { color:#7fe0a4 } .ln-err { color:#f0a49c }\n .teclado { display:grid; grid-template-columns:repeat(6,minmax(0,54px)); gap:6px }\n .tecla { font-size:15px; padding:9px 0; font-variant-numeric:tabular-nums }\n .eventos { max-height:320px; overflow:auto; border-top:1px solid #23252d; padding-top:8px }\n .chips { gap:6px; padding-top:7px; padding-bottom:8px }\n .chip { font-size:11px; padding:3px 9px; border-radius:99px; border:1px solid #2a2c35;\n background:#141620; color:#6a6a76; cursor:pointer; user-select:none }\n .chip.on { background:#1c2333; border-color:#3a4a66; color:#cfe0f5 }\n .tag { font-size:10px; padding:1px 6px; border-radius:4px; background:#22242d; color:#8a8a96 }\n .tag.t-genesys { background:#1d2b3a; color:#9ec8f0 }\n .tag.t-linphone { background:#2a2113; color:#f0c882 }\n .tag.t-sipp { background:#14301f; color:#7fe0a4 }\n .tag.t-55pbx { background:#2a1a2c; color:#d4a4e8 }\n .escada { display:grid; grid-template-columns:86px 1fr; gap:0 12px; font-size:11.5px }\n .escada .h { color:#7a7a86; font-family:ui-monospace,Menlo,monospace }\n .escada .l { border-left:2px solid #23252d; padding:3px 0 3px 12px; position:relative }\n .escada .l.out { color:#f0c882 } .escada .l.in { color:#9ec8f0 }\n .visor { min-width:120px; padding:6px 10px; border:1px solid #2a2c35; border-radius:6px;\n background:#151720; letter-spacing:.12em }\n select { background:#151720; border:1px solid #2a2c35; color:#e8e8ee; border-radius:6px;\n padding:5px 8px; font:inherit; font-size:12.5px }\n `,\n\n async mounted(d2) {\n d2.setState({\n todas: [], sel: null, det: null, logs: [],\n busca: '', sovivas: false, auto: true, carregado: false,\n intervalo: 20, stats: null, dtmf: '', metodoDtmf: 'audio',\n meta: {}, tiposVis: { genesys: true, linphone: true, sipp: true, '55pbx': false, outro: false },\n senha: (function () { try { return localStorage.getItem('ura-console-senha') || '' } catch (e) { return '' } })(),\n negado: false\n })\n const comSenha = (o) => Object.assign({ senha: d2.state.senha || '' }, o || {})\n const checaNegado = (out) => {\n if (out && out.erro === 'acesso negado') { d2.setState({ negado: true }); return true }\n return false\n }\n\n const refLive = d2.param('rushLive', 'poc-ura-live')\n const refSinal = d2.param('rushSinal', 'poc-ura-signal')\n const vivas = new Set()\n let primeira = true\n\n const escreve = (msg, cls) => {\n const hora = new Date().toTimeString().slice(0, 8)\n d2.setState({ logs: [{ hora, msg, cls }].concat(d2.state.logs || []).slice(0, 60) })\n }\n\n const puxarLista = async () => {\n try {\n const r = await d2.rush(refLive).invoke(comSenha({}))\n const out = (r && r.data) ? r.data : r\n const lista = (out.chamadas || []).slice()\n .sort((a, b) => String(b.startTime || '').localeCompare(String(a.startTime || '')))\n const agora = lista.filter(c => c.ia_ativa === true || c.ack === true || c.state === 'conversation_ready')\n if (!primeira) agora.forEach(c => {\n if (!vivas.has(c.callId)) escreve('chamada nova ' + c.callId + ' de ' + c.caller, 'ln-ok')\n })\n primeira = false\n vivas.clear(); agora.forEach(c => vivas.add(c.callId))\n d2.setState({ todas: lista, total: out.total, vivasTotal: agora.length, carregado: true })\n // sem nada selecionado, abre sozinho na chamada viva mais recente\n if (!d2.state.sel && agora.length) {\n d2.setState({ sel: agora[0].callId, eventos: [], logsDe: null, logsCarregando: true })\n puxarDetalhe(); puxarLogs()\n }\n } catch (e) { escreve('erro ao ler a borda: ' + e, 'ln-err') }\n }\n\n const puxarDetalhe = async () => {\n if (!d2.state.sel) return\n try {\n const r = await d2.rush(refLive).invoke(comSenha({ callId: d2.state.sel }))\n const out = (r && r.data) ? r.data : r\n d2.setState({ det: (out.detalhe && out.detalhe.callId) ? out.detalhe : null })\n } catch (e) { d2.setState({ det: null }) }\n }\n\n const puxarStats = async () => {\n try {\n const r = await d2.rush('poc-ura-ctrl').invoke(comSenha({ acao: 'stats' }))\n const out = (r && r.data) ? r.data : r\n if (checaNegado(out)) return\n d2.setState({ stats: out.resposta || null, negado: false })\n } catch (e) { /* silencioso: saude é acessório */ }\n }\n\n const puxarLogs = async () => {\n const id = d2.state.sel\n if (!id) { d2.setState({ eventos: [], logsDe: null }); return }\n if (d2.state.logsDe !== id) d2.setState({ logsCarregando: true })\n let desde\n try {\n const naLista = (d2.state.todas || []).find(c => c.callId === id) || {}\n const inicio = (d2.state.det && d2.state.det.startTime) || naLista.startTime\n desde = inicio\n ? new Date(new Date(inicio).getTime() - 120000).toISOString()\n : new Date(Date.now() - 3600000).toISOString()\n } catch (e) { desde = new Date(Date.now() - 3600000).toISOString() }\n try {\n const r = await d2.rush('poc-ura-ctrl').invoke(comSenha({\n acao: 'logs',\n query: { callId: id, createdAt: { '$gte': desde }, '$limit': 300, '$sort': { timestamp: 1 } }\n }))\n // a seleção pode ter mudado enquanto a resposta vinha: descarta o atrasado\n if (d2.state.sel !== id) return\n const out = (r && r.data) ? r.data : r\n const corpo = (out.resposta && out.resposta.data) ? out.resposta.data : (out.resposta || {})\n d2.setState({\n eventos: corpo.eventos || [],\n logsDe: id,\n logsCarregando: false,\n logsErro: null,\n logsEm: new Date().toTimeString().slice(0, 8)\n })\n } catch (e) {\n if (d2.state.sel === id) d2.setState({\n eventos: [], logsDe: id, logsCarregando: false, logsErro: String((e && e.message) || e)\n })\n }\n }\n\n const puxarChamadasLog = async () => {\n try {\n const desde = new Date(Date.now() - 36 * 3600000).toISOString()\n const r = await d2.rush('poc-ura-ctrl').invoke(comSenha({ acao: 'logs', query: null, modoLog: 'chamadas', desde, limite: 200 }))\n const out = (r && r.data) ? r.data : r\n const corpo = (out.resposta && out.resposta.data) ? out.resposta.data : (out.resposta || {})\n const mapa = {}\n ;(corpo.chamadas || []).forEach(c => { mapa[c.callId] = c })\n d2.setState({ meta: mapa })\n } catch (e) { /* classificacao e acessoria */ }\n }\n\n const ctrl = async (corpo) => {\n escreve('enviando ' + corpo.acao + '…')\n try {\n const r = await d2.rush('poc-ura-ctrl').invoke(comSenha(corpo))\n const out = (r && r.data) ? r.data : r\n if (checaNegado(out)) { escreve('acesso negado — confira a senha', 'ln-err'); return }\n const resumo = JSON.stringify(out.resposta || {}).slice(0, 180)\n if (out.ok) escreve(corpo.acao + ' ok · ' + resumo, 'ln-ok')\n else escreve(corpo.acao + ' falhou · http ' + (out.status_http || '?') + ' · ' + resumo, 'ln-err')\n } catch (err) { escreve('erro: ' + err, 'ln-err') }\n puxarDetalhe(); puxarLista()\n }\n\n d2.on(d2.root, 'click', async (e) => {\n const alvo = e.target\n if (!alvo || !alvo.closest) return\n\n const linha = alvo.closest('[data-call]')\n if (linha) {\n // limpa tudo da chamada anterior antes de carregar a nova\n d2.setState({\n sel: linha.dataset.call, det: null, logs: [],\n eventos: [], logsDe: null, logsCarregando: true, logsEm: null, logsErro: null\n })\n puxarDetalhe(); puxarLogs()\n return\n }\n const entrar = alvo.closest('[data-entrar]')\n if (entrar) {\n const campo = d2.$('#senha')\n const v = (campo && campo.value || '').trim()\n try { localStorage.setItem('ura-console-senha', v) } catch (e) {}\n d2.setState({ senha: v, negado: false })\n puxarLista(); puxarStats(); puxarChamadasLog()\n return\n }\n const sair = alvo.closest('[data-sair]')\n if (sair) {\n try { localStorage.removeItem('ura-console-senha') } catch (e) {}\n d2.setState({ senha: '', negado: true, sel: null, todas: [], eventos: [] })\n return\n }\n const chip = alvo.closest('[data-tipo]')\n if (chip) {\n const t = chip.dataset.tipo\n const vis = Object.assign({}, d2.state.tiposVis)\n vis[t] = !vis[t]\n d2.setState({ tiposVis: vis })\n return\n }\n const tecla = alvo.closest('[data-dtmf]')\n if (tecla) {\n const d = tecla.dataset.dtmf\n if (d === 'LIMPAR') d2.setState({ dtmf: '' })\n else d2.setState({ dtmf: (d2.state.dtmf || '') + d })\n return\n }\n const ct = alvo.closest('[data-ctrl]')\n if (ct) {\n const sel2 = d2.state.sel\n const acao = ct.dataset.ctrl\n if (!sel2 && acao !== 'stats' && acao !== 'outbound') {\n escreve('nenhuma chamada selecionada', 'ln-err'); return\n }\n if (acao === 'dtmf') {\n const seq = d2.state.dtmf || ''\n if (!seq) { escreve('sequência DTMF vazia', 'ln-err'); return }\n ctrl({ acao: 'dtmf', callId: sel2, sequence: seq, metodoDtmf: d2.state.metodoDtmf })\n } else if (acao === 'hangup' || acao === 'hangup_force') {\n ctrl({ acao: 'hangup', callId: sel2, reason: 'console_manual', force: acao === 'hangup_force' })\n } else {\n ctrl({ acao: acao, callId: sel2 })\n }\n return\n }\n const btn = alvo.closest('[data-cmd]')\n if (!btn) return\n\n const sel = d2.state.sel\n if (!sel) { escreve('nenhuma chamada selecionada', 'ln-err'); return }\n\n let corpo\n const tipo = btn.dataset.cmd\n if (tipo === 'REFER') {\n const campo = d2.$('#ddr')\n corpo = { sinal: 'REFER', referTo: 'sip:' + ((campo && campo.value) || d2.param('ddrPadrao', '')) + '@' + hostSbc(d2) }\n } else if (tipo === 'RAW') {\n const met = d2.$('#metodo'), hd = d2.$('#hdrs')\n let headers\n try { headers = JSON.parse((hd && hd.value) || '{}') }\n catch (err) { escreve('JSON de headers inválido', 'ln-err'); return }\n corpo = { sinal: 'RAW', metodo: ((met && met.value) || 'INFO').toUpperCase(), headers }\n } else {\n corpo = JSON.parse(btn.dataset.args || '{}')\n }\n\n escreve('enviando ' + (corpo.metodo || corpo.sinal) + '…')\n try {\n const r = await d2.rush(refSinal).invoke(comSenha(Object.assign({ callId: sel }, corpo)))\n const out = (r && r.data) ? r.data : r\n if (out.ok) escreve(out.metodo + ' enviado · ' + JSON.stringify(out.headers_enviados) + ' · ' + (out.destino || ''), 'ln-ok')\n else escreve((out.metodo || corpo.sinal) + ' falhou · http ' + (out.status_http || '?') + ' ' + (out.erro_servidor || out.erro || ''), 'ln-err')\n } catch (err) { escreve('erro: ' + err, 'ln-err') }\n puxarDetalhe()\n })\n\n d2.on(d2.root, 'input', (e) => {\n const el = e.target\n if (!el || !el.dataset || !el.dataset.filtro) return\n d2.setState({ busca: el.value })\n })\n d2.on(d2.root, 'change', (e) => {\n const el = e.target\n if (!el || !el.dataset || !el.dataset.flag) return\n const p = {}; p[el.dataset.flag] = el.checked\n d2.setState(p)\n })\n\n d2.on(d2.root, 'change', (e) => {\n const el = e.target\n if (!el || !el.dataset) return\n if (el.dataset.intervalo != null) d2.setState({ intervalo: Number(el.value) })\n if (el.dataset.metodoDtmf != null) d2.setState({ metodoDtmf: el.value })\n })\n\n await puxarLista(); await puxarStats(); puxarChamadasLog()\n const tm = setInterval(() => { if (d2.state.auto) puxarChamadasLog() }, 60000)\n d2.onUnmount(() => clearInterval(tm))\n let passou = 0\n const t = setInterval(() => {\n if (!d2.state.auto) return\n passou++\n if (passou < (d2.state.intervalo || 20)) return\n passou = 0\n const foco = d2.root.querySelector && d2.root.querySelector('input:focus, textarea:focus')\n if (foco) return\n puxarLista(); puxarDetalhe(); puxarStats()\n }, 1000)\n // o log da borda tem ritmo próprio: é barato (filtrado por callId) e precisa parecer vivo\n const tl = setInterval(() => {\n if (!d2.state.auto || !d2.state.sel) return\n puxarLogs()\n }, 4000)\n d2.onUnmount(() => { clearInterval(t); clearInterval(tl) })\n },\n\n render(d2) {\n const esc = (s) => String(s == null ? '' : s).replace(/[<>&]/g, c => ({ '<': '<', '>': '>', '&': '&' }[c]))\n const viva = (c) => c.ia_ativa === true || c.ack === true || c.state === 'conversation_ready'\n const todas = d2.state.todas || []\n const sel = d2.state.sel\n const det = d2.state.det\n const ddr = d2.param('ddrPadrao', '+551148905654')\n\n const meta = d2.state.meta || {}\n const classifica = (ua) => {\n const u = String(ua || '')\n if (/GENESYS/i.test(u)) return 'genesys'\n if (/Linphone/i.test(u)) return 'linphone'\n if (/SIPp/i.test(u)) return 'sipp'\n if (/55PBX/i.test(u)) return '55pbx'\n return 'outro'\n }\n const tipoDe = (id) => classifica((meta[id] || {}).user_agent)\n const vis = d2.state.tiposVis || {}\n const rotulos = { genesys: 'Genesys', linphone: 'Linphone', sipp: 'SIPp', '55pbx': '55PBX', outro: 'outros' }\n\n const contagem = { genesys: 0, linphone: 0, sipp: 0, '55pbx': 0, outro: 0 }\n todas.forEach(c => { contagem[tipoDe(c.callId)]++ })\n\n let lista = d2.state.sovivas ? todas.filter(viva) : todas\n const antesDoTipo = lista.length\n lista = lista.filter(c => vis[tipoDe(c.callId)] === true)\n const ocultadas = antesDoTipo - lista.length\n const q = (d2.state.busca || '').toLowerCase()\n if (q) lista = lista.filter(c => (c.callId + ' ' + c.caller).toLowerCase().includes(q))\n\n const esquerda = `\n `\n\n if (!sel) {\n return `${esc(sel)}
\n${det ? 'na borda' : 'não está mais na borda (encerrada)'}\n ${naLista.caller ? ' · de ' + esc(naLista.caller) : ''}${det && det.to ? ' → ' + esc(det.to) : ''}
\n\n \n \n\n \n\n \n\n \n\n \n\n \n
\n\n Estado
\n${esc((det && det.state) || naLista.state || '—')}
\n \n assistente ${det && det.ia_ativa ? 'ativo' : '—'}\n ACK ${det && det.ackReceived ? 'sim' : '—'}\n
Duração
\n${Math.round((det && det.duration != null) ? det.duration : (naLista.duration_ms || 0) / 1000)}s
\n início ${String((det && det.startTime) || naLista.startTime || '').slice(11, 19)}
Consultora (do U2U)
\n${uui ? esc(uui.consultora || '—') : '—'}
\n ${uui ? esc(uui.telA) + ' · ' + esc(uui.telB) : 'sem U2U'}
Mídia
\n- \n
- codec
- ${esc((det && det.codec && (det.codec.name || det.codec)) || naLista.codec || '—')} \n
- rtp in
- ${esc(rtp.packetsReceived != null ? rtp.packetsReceived : '—')} \n
- bytes in
- ${esc(rtp.bytesReceived != null ? rtp.bytesReceived : '—')} \n
Diagnóstico
\n- \n
- origem
- ${esc(rotulos[tipoDe(sel)])} \n
- user-agent
- ${esc((meta[sel] || {}).user_agent || (det && det.userAgent) || '—')} \n
- IP real
- ${esc((meta[sel] || {}).ip_origem || '—')} \n
- Via anuncia
- ${esc(ipDoVia((meta[sel] || {}).via) || '—')} \n
- Contact
- ${esc(ipDoContato((meta[sel] || {}).contact) || '—')} \n
- NAT
- ${natDiag} \n
- hops (RR)
- ${esc((meta[sel] || {}).hops != null ? (meta[sel] || {}).hops : '—')} \n
- autenticado
- ${(meta[sel] || {}).autenticado ? 'sim' : '—'} \n
Sinalização
\n- \n
- CSeq
- ${esc(JSON.stringify((det && det.cseqCounters) || {}))} \n
- SBC
- ${esc(host)} \n
- user-agent
- ${esc((det && det.userAgent) || '—')} \n
\n
\n\n ${Object.keys(h).length ? `Comandos SIP para esta chamada
\n\n \n \n \n \n \n \n
\n \n \n \n roteando por ${esc(host)}\n
\n \n \n \n \n \n
\n\n \n
\n\n Teclado DTMF — a sequência vai por áudio (ou RFC 2833)
\n \n ${['1','2','3','4','5','6','7','8','9','*','0','#'].map(t =>\n ``).join('')}\n
\n \n ${esc(d2.state.dtmf || '—')}\n \n \n \n
\n \n
\n comando cru (qualquer método SIP)
\n\n \n \n
\n \n headers em JSON. Aceitos: BYE, INFO, OPTIONS, CANCEL, UPDATE, REFER, NOTIFY, SUBSCRIBE, PRACK.
\n headers do INVITE (${Object.keys(h).length})
\n| ${esc(k)} | \n${esc(Array.isArray(h[k]) ? h[k].join(' | ') : h[k])} |
\n
\n\n Log da borda\n \n ${d2.state.logsCarregando ? '· carregando…'\n : `· ${(d2.state.eventos || []).length} eventos${d2.state.logsEm ? ' · ' + d2.state.logsEm : ''}${d2.state.auto ? ' · ● ao vivo (4s)' : ' · auto desligado'}`}\n ${d2.state.logsErro ? ` · ${esc(d2.state.logsErro)}` : ''}\n ${d2.state.logsDe ? ` · de ${esc(String(d2.state.logsDe).slice(0, 22))}` : ''}\n \n
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buscando eventos desta chamada…
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\n ` : ''}\n\n \n
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\n \n ${esc(d2.state.dtmf || '—')}\n \n \n \n
\n \n
\n comando cru (qualquer método SIP)
\n\n \n \n
\n \n headers em JSON. Aceitos: BYE, INFO, OPTIONS, CANCEL, UPDATE, REFER, NOTIFY, SUBSCRIBE, PRACK.
\n headers do INVITE (${Object.keys(h).length})
\n| ${esc(k)} | \n${esc(Array.isArray(h[k]) ? h[k].join(' | ') : h[k])} |
\n
\n\n Log da borda\n \n ${d2.state.logsCarregando ? '· carregando…'\n : `· ${(d2.state.eventos || []).length} eventos${d2.state.logsEm ? ' · ' + d2.state.logsEm : ''}${d2.state.auto ? ' · ● ao vivo (4s)' : ' · auto desligado'}`}\n ${d2.state.logsErro ? ` · ${esc(d2.state.logsErro)}` : ''}\n ${d2.state.logsDe ? ` · de ${esc(String(d2.state.logsDe).slice(0, 22))}` : ''}\n \n
\n ${(d2.state.eventos || []).length ? `\n ${(d2.state.eventos || []).filter(ev => ev.direcao === 'in' || ev.direcao === 'out').map(ev => `\n
` : ''}\n\n ${esc(String(ev.quando || '').slice(11, 19))}
\n ${ev.direcao === 'in' ? '→ recebemos' : '← enviamos'}\n ${esc(ev.metodo || ev.tipo)}\n ${ev.motivo ? '· ' + esc(ev.motivo) : ''}
`).join('')}\n \n ${(d2.state.eventos || []).length\n ? `${(d2.state.eventos || []).map(ev => `
`\n : (d2.state.logsCarregando ? '
\n | ${esc(String(ev.quando || '').slice(11, 23))} | \n${esc(ev.tipo)} | \n${esc(ev.direcao || '')} ${esc(ev.metodo || '')} ${esc(ev.motivo || '')} | \n${ev.sip ? esc(String(ev.sip).split('\\r\\n')[0]) : ''} | \n
buscando eventos desta chamada…
'\n : 'nenhum evento nesta janela
')}\n console de comandos — histórico do que você disparou (limpa ao trocar de chamada)
\n ${(d2.state.logs || []).map(l =>\n `
\n ${esc(l.hora)} ${esc(l.msg)}
`).join('')}| Icon | \nDescription | \nExample | \n
|---|---|---|
| \n | fa fa-address-book | \nTry it | \n
| \n | fa fa-address-book-o | \nTry it | \n
| \n | fa fa-address-card | \nTry it | \n
| \n | fa fa-address-card-o | \nTry it | \n
| \n | fa fa-adjust | \nTry it | \n
| \n | fa fa-american-sign-language-interpreting | \nTry it | \n
| \n | fa fa-anchor | \nTry it | \n
| \n | fa fa-archive | \nTry it | \n
| \n | fa fa-area-chart | \nTry it | \n
| \n | fa fa-arrows | \nTry it | \n
| \n | fa fa-arrows-h | \nTry it | \n
| \n | fa fa-arrows-v | \nTry it | \n
| \n | fa fa-asl-interpreting | \nTry it | \n
| \n | fa fa-assistive-listening-systems | \nTry it | \n
| \n | fa fa-asterisk | \nTry it | \n
| \n | fa fa-at | \nTry it | \n
| \n | fa fa-automobile | \nTry it | \n
| \n | fa fa-audio-description | \nTry it | \n
| \n | fa fa-balance-scale | \nTry it | \n
| \n | fa fa-ban | \nTry it | \n
| \n | fa fa-bank | \nTry it | \n
| \n | fa fa-bar-chart | \nTry it | \n
| \n | fa fa-bar-chart-o | \nTry it | \n
| \n | fa fa-barcode | \nTry it | \n
| \n | fa fa-bars | \nTry it | \n
| \n | fa fa-bath | \nTry it | \n
| \n | fa fa-bathtub | \nTry it | \n
| \n | fa fa-battery-0 | \nTry it | \n
| \n | fa fa-battery-1 | \nTry it | \n
| \n | fa fa-battery-2 | \nTry it | \n
| \n | fa fa-battery-3 | \nTry it | \n
| \n | fa fa-battery-4 | \nTry it | \n
| \n | fa fa-battery-empty | \nTry it | \n
| \n | fa fa-battery-full | \nTry it | \n
| \n | fa fa-battery-half | \nTry it | \n
| \n | fa fa-battery-quarter | \nTry it | \n
| \n | fa fa-battery-three-quarters | \nTry it | \n
| \n | fa fa-bed | \nTry it | \n
| \n | fa fa-beer | \nTry it | \n
| \n | fa fa-bell | \nTry it | \n
| \n | fa fa-bell-o | \nTry it | \n
| \n | fa fa-bell-slash | \nTry it | \n
| \n | fa fa-bell-slash-o | \nTry it | \n
| \n | fa fa-bicycle | \nTry it | \n
| \n | fa fa-binoculars | \nTry it | \n
| \n | fa fa-birthday-cake | \nTry it | \n
| \n | fa fa-blind | \nTry it | \n
| \n | fa fa-bolt | \nTry it | \n
| \n | fa fa-bomb | \nTry it | \n
| \n | fa fa-book | \nTry it | \n
| \n | fa fa-bookmark | \nTry it | \n
| \n | fa fa-bookmark-o | \nTry it | \n
| \n | fa fa-braille | \nTry it | \n
| \n | fa fa-briefcase | \nTry it | \n
| \n | fa fa-bug | \nTry it | \n
| \n | fa fa-building | \nTry it | \n
| \n | fa fa-building-o | \nTry it | \n
| \n | fa fa-bullhorn | \nTry it | \n
| \n | fa fa-bullseye | \nTry it | \n
| \n | fa fa-bus | \nTry it | \n
| \n | fa fa-cab | \nTry it | \n
| \n | fa fa-calculator | \nTry it | \n
| \n | fa fa-calendar | \nTry it | \n
| \n | fa fa-calendar-o | \nTry it | \n
| \n | fa fa-calendar-check-o | \nTry it | \n
| \n | fa fa-calendar-minus-o | \nTry it | \n
| \n | fa fa-calendar-plus-o | \nTry it | \n
| \n | fa fa-calendar-times-o | \nTry it | \n
| \n | fa fa-camera | \nTry it | \n
| \n | fa fa-camera-retro | \nTry it | \n
| \n | fa fa-car | \nTry it | \n
| \n | fa fa-caret-square-o-down | \nTry it | \n
| \n | fa fa-caret-square-o-left | \nTry it | \n
| \n | fa fa-caret-square-o-right | \nTry it | \n
| \n | fa fa-caret-square-o-up | \nTry it | \n
| \n | fa fa-cart-arrow-down | \nTry it | \n
| \n | fa fa-cart-plus | \nTry it | \n
| \n | fa fa-cc | \nTry it | \n
| \n | fa fa-certificate | \nTry it | \n
| \n | fa fa-check | \nTry it | \n
| \n | fa fa-check-circle | \nTry it | \n
| \n | fa fa-check-circle-o | \nTry it | \n
| \n | fa fa-check-square | \nTry it | \n
| \n | fa fa-check-square-o | \nTry it | \n
| \n | fa fa-child | \nTry it | \n
| \n | fa fa-circle | \nTry it | \n
| \n | fa fa-circle-o | \nTry it | \n
| \n | fa fa-circle-o-notch | \nTry it | \n
| \n | fa fa-circle-thin | \nTry it | \n
| \n | fa fa-clock-o | \nTry it | \n
| \n | fa fa-clone | \nTry it | \n
| \n | fa fa-close | \nTry it | \n
Aromático cítrico moderado.
\\n\\n
\\nGota olfativa
\\n\\nSaída: limão, grapefruit, acorde aquoso, pimenta-rosa, pimenta-preta, cardamomo, gengibre, zimbro, lavandin, maçã, piper, poejo e priprioca.
\\nCorpo: pine, violeta, gerânio e cedro.
\\nFundo: patchouli, âmbar, vetiver, sândalo e musgo.
Todo mundo tem um jeito único de se perfumar. Mas para aproveitar todo o potencial do Kaiak O2 Desodorante Colônia Masculino, nossa dica é que aplique a fragrância em áreas como punhos, pescoço e atrás das orelhas.
\",\n \"secondText\": \"\",\n \"color\": \"\",\n \"position\": \"left\",\n \"images\": {\n \"image\": \"https://production.na01.natura.com/on/demandware.static/-/Sites-NatBrazil-Library/default/dw5b9ee5b3/125949-125949_DICAS_USO.jpg\",\n \"description\": \"Dicas de uso\"\n }\n }\n },\n {\n \"entity\": \"multifaceted\",\n \"multifaceted\": {\n \"title\": \"Feito de escolhas que respeitam o oceano\",\n \"firstText\": \"A nova embalagem de Kaiak é feita com 20% MENOS PLÁSTICO e pelo menos 50% de todo o plástico é reciclado retirado do litoral*.
\\n\\n* Porcentagem referente à média anual de plástico utilizado nas embalagens da perfumaria Kaiak, variando entre 50% e 70%.
\",\n \"secondText\": \"\",\n \"color\": \"\",\n \"position\": \"right\",\n \"images\": {\n \"image\": \"https://production.na01.natura.com/on/demandware.static/-/Sites-NatBrazil-Library/default/dwa038155a/125949-125949_COMPLEMENTAR_1.jpg\",\n \"description\": \"Feito de escolhas que respeitam o oceano\"\n }\n }\n },\n {\n \"entity\": \"multifaceted\",\n \"multifaceted\": {\n \"title\": \"O oceano é o nosso respiro\",\n \"firstText\": \"É quem produz mais da metade do oxigênio que respiramos. É onde nos recarregamos, tomamos um fôlego, nos sentimos mais vivos do que nunca. Sinta o sopro de ar puro e descubra a potência do frescor que oxigena. Novo Kaiak O2.
\",\n \"secondText\": \"\",\n \"color\": \"\",\n \"position\": \"left\",\n \"images\": {\n \"image\": \"https://production.na01.natura.com/on/demandware.static/-/Sites-NatBrazil-Library/default/dwa1deee53/125949-125949_COMPLEMENTAR_2.jpg\",\n \"description\": \"O oceano é o nosso respiro\"\n }\n }\n },\n {\n \"entity\": \"moreProducts\",\n \"moreProducts\": {\n \"componentId\": \"Mais produtos da marca\",\n \"brandName\": \"Kaiak\",\n \"brandImage\": \"https://production.na01.natura.com/on/demandware.static/-/Sites-NatBrazil-Library/default/dwc9669340/Logo%20das%20Marcas/kaiak.png\",\n \"products\": [\n {\n \"productId\": \"NATBRA-69653\",\n \"productIdView\": \"NATBRA-69653\",\n \"name\": \"Desodorante Antitranspirante Roll On Kaiak Masculino 75 ml\",\n \"friendlyName\": \"Desodorante Antitranspirante Roll-On Kaiak Masculino\",\n \"price\": {\n \"discountPercent\": 0,\n \"sales\": {\n \"value\": 26.9,\n \"currency\": \"BRL\",\n \"formatted\": \"R$ 26,90\",\n \"decimalPrice\": \"26.90\"\n },\n \"list\": null\n },\n \"rating\": null,\n \"line\": \"null | null\",\n \"tags\": [\n {\n \"tagName\": \"Progressivo\",\n \"color\": \"#FF4500\"\n }\n ],\n \"categoryName\": \"Corpo e Banho\",\n \"images\": {\n \"medium\": [\n {\n \"alt\": \"Desodorante Antitranspirante Roll On Kaiak Masculino 75 ml\",\n \"url\": \"/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dw0894cb34/NATBRA-69653_1.jpg\",\n \"index\": \"0\",\n \"title\": \"Desodorante Antitranspirante Roll On Kaiak Masculino 75 ml\",\n \"absURL\": \"https://production.na01.natura.com/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dw0894cb34/NATBRA-69653_1.jpg\"\n },\n {\n \"alt\": \"Desodorante Antitranspirante Roll On Kaiak Masculino 75 ml\",\n \"url\": \"/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dw4b828cd0/NATBRA-69653_2.jpg\",\n \"index\": \"1\",\n \"title\": \"Desodorante Antitranspirante Roll On Kaiak Masculino 75 ml\",\n \"absURL\": \"https://production.na01.natura.com/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dw4b828cd0/NATBRA-69653_2.jpg\"\n }\n ]\n },\n \"orderable\": true,\n \"inStock\": true,\n \"variations\": [],\n \"hasVariations\": false,\n \"shortDescription\": \"Frescor e proteção prolongada, sem manchar as roupas\",\n \"brand\": \"Kaiak\",\n \"isAvailableInAllDCs\": true\n },\n {\n \"productId\": \"NATBRA-72468\",\n \"productIdView\": \"NATBRA-72468\",\n \"name\": \"K Max Deo Parfum Masculino 100 ml\",\n \"friendlyName\": \"K Max Deo Parfum Masculino\",\n \"price\": {\n \"discountPercent\": 36,\n \"sales\": {\n \"value\": 159.9,\n \"currency\": \"BRL\",\n \"formatted\": \"R$ 159,90\",\n \"decimalPrice\": \"159.90\"\n },\n \"list\": {\n \"value\": 249.9,\n \"currency\": \"BRL\",\n \"formatted\": \"R$ 249,90\",\n \"decimalPrice\": \"249.90\"\n }\n },\n \"rating\": null,\n \"line\": \"null | null\",\n \"tags\": [],\n \"categoryName\": \"Perfumaria\",\n \"images\": {\n \"medium\": [\n {\n \"alt\": \"K Max Deo Parfum Masculino 100 ml\",\n \"url\": \"/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dw6620e201/NATBRA-72468_1.jpg\",\n \"index\": \"0\",\n \"title\": \"K Max Deo Parfum Masculino 100 ml\",\n \"absURL\": \"https://production.na01.natura.com/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dw6620e201/NATBRA-72468_1.jpg\"\n },\n {\n \"alt\": \"K Max Deo Parfum Masculino 100 ml\",\n \"url\": \"/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dw5b9a7b6e/NATBRA-72468_2.jpg\",\n \"index\": \"1\",\n \"title\": \"K Max Deo Parfum Masculino 100 ml\",\n \"absURL\": \"https://production.na01.natura.com/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dw5b9a7b6e/NATBRA-72468_2.jpg\"\n },\n {\n \"alt\": \"K Max Deo Parfum Masculino 100 ml\",\n \"url\": \"/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dw79c73cbf/NATBRA-72468_3.jpg\",\n \"index\": \"2\",\n \"title\": \"K Max Deo Parfum Masculino 100 ml\",\n \"absURL\": \"https://production.na01.natura.com/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dw79c73cbf/NATBRA-72468_3.jpg\"\n },\n {\n \"alt\": \"K Max Deo Parfum Masculino 100 ml\",\n \"url\": \"/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dwe0cda9f6/NATBRA-72468_4.jpg\",\n \"index\": \"3\",\n \"title\": \"K Max Deo Parfum Masculino 100 ml\",\n \"absURL\": \"https://production.na01.natura.com/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dwe0cda9f6/NATBRA-72468_4.jpg\"\n }\n ]\n },\n \"orderable\": true,\n \"inStock\": true,\n \"variations\": [],\n \"hasVariations\": false,\n \"shortDescription\": \"Natura K Max: A fragrância intensa para homens de espírito livre\",\n \"brand\": \"Kaiak\",\n \"isAvailableInAllDCs\": true\n },\n {\n \"productId\": \"NATBRA-90949\",\n \"productIdView\": \"NATBRA-90949\",\n \"name\": \"Desodorante Corporal K 100 ml\",\n \"friendlyName\": \"Desodorante Corporal K\",\n \"price\": {\n \"discountPercent\": 47,\n \"sales\": {\n \"value\": 24.9,\n \"currency\": \"BRL\",\n \"formatted\": \"R$ 24,90\",\n \"decimalPrice\": \"24.90\"\n },\n \"list\": {\n \"value\": 46.9,\n \"currency\": \"BRL\",\n \"formatted\": \"R$ 46,90\",\n \"decimalPrice\": \"46.90\"\n }\n },\n \"rating\": null,\n \"line\": \"null | null\",\n \"tags\": [],\n \"categoryName\": \"Desodorante\",\n \"images\": {\n \"medium\": [\n {\n \"alt\": \"Desodorante Corporal K 100 ml\",\n \"url\": \"/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dw39acd25e/NATBRA-90949_1.jpg\",\n \"index\": \"0\",\n \"title\": \"Desodorante Corporal K 100 ml\",\n \"absURL\": \"https://production.na01.natura.com/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dw39acd25e/NATBRA-90949_1.jpg\"\n }\n ]\n },\n \"orderable\": true,\n \"inStock\": true,\n \"variations\": [],\n \"hasVariations\": false,\n \"shortDescription\": \"Sensação de frescor e bem-estar para o corpo todo com fragrâncias inspiradas nos maiores sucessos da Perfumaria Natura.\",\n \"brand\": \"Kaiak\",\n \"isAvailableInAllDCs\": false\n },\n {\n \"productId\": \"NATBRA-56948\",\n \"productIdView\": \"NATBRA-56948\",\n \"name\": \"Refil Desodorante Corporal Kaiak Masculino 100 ml\",\n \"friendlyName\": \"Refil Desodorante Corporal Kaiak Masculino\",\n \"price\": {\n \"discountPercent\": 0,\n \"sales\": {\n \"value\": 34.9,\n \"currency\": \"BRL\",\n \"formatted\": \"R$ 34,90\",\n \"decimalPrice\": \"34.90\"\n },\n \"list\": null\n },\n \"rating\": null,\n \"line\": \"null | null\",\n \"tags\": [\n {\n \"tagName\": \"Progressivo\",\n \"color\": \"#FF4500\"\n }\n ],\n \"categoryName\": \"Corpo e Banho\",\n \"images\": {\n \"medium\": [\n {\n \"alt\": \"Refil Desodorante Corporal Kaiak Masculino 100 ml\",\n \"url\": \"/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dwe9d1c8ee/Produtos/NATBRA-56948_1.jpg\",\n \"index\": \"0\",\n \"title\": \"Refil Desodorante Corporal Kaiak Masculino 100 ml\",\n \"absURL\": \"https://production.na01.natura.com/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dwe9d1c8ee/Produtos/NATBRA-56948_1.jpg\"\n }\n ]\n },\n \"orderable\": true,\n \"inStock\": true,\n \"variations\": [],\n \"hasVariations\": false,\n \"shortDescription\": \"Acabou o seu Desodorante Kaiak masculino? Experimente o refil!\",\n \"brand\": \"Kaiak\",\n \"isAvailableInAllDCs\": true\n },\n {\n \"productId\": \"NATBRA-16626\",\n \"productIdView\": \"NATBRA-16626\",\n \"name\": \"Refil Desodorante Corporal Kaiak Oceano Masculino 100 ml\",\n \"friendlyName\": \"Refil Desodorante Corporal Kaiak Oceano Masculino\",\n \"price\": {\n \"discountPercent\": 0,\n \"sales\": {\n \"value\": 34.9,\n \"currency\": \"BRL\",\n \"formatted\": \"R$ 34,90\",\n \"decimalPrice\": \"34.90\"\n },\n \"list\": null\n },\n \"rating\": null,\n \"line\": \"null | null\",\n \"tags\": [\n {\n \"tagName\": \"Progressivo\",\n \"color\": \"#FF4500\"\n }\n ],\n \"categoryName\": \"Corpo e Banho\",\n \"images\": {\n \"medium\": [\n {\n \"alt\": \"Refil Desodorante Corporal Kaiak Oceano Masculino 100 ml\",\n \"url\": \"/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dw98dcfe17/NATBRA-16626_1.jpg\",\n \"index\": \"0\",\n \"title\": \"Refil Desodorante Corporal Kaiak Oceano Masculino 100 ml\",\n \"absURL\": \"https://production.na01.natura.com/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dw98dcfe17/NATBRA-16626_1.jpg\"\n },\n {\n \"alt\": \"Refil Desodorante Corporal Kaiak Oceano Masculino 100 ml\",\n \"url\": \"/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dw90a58300/NATBRA-16626_2.jpg\",\n \"index\": \"1\",\n \"title\": \"Refil Desodorante Corporal Kaiak Oceano Masculino 100 ml\",\n \"absURL\": \"https://production.na01.natura.com/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dw90a58300/NATBRA-16626_2.jpg\"\n }\n ]\n },\n \"orderable\": true,\n \"inStock\": true,\n \"variations\": [],\n \"hasVariations\": false,\n \"shortDescription\": \"Sensação de frescor e bem-estar para o corpo todo com fragrâncias inspiradas nos maiores sucessos da Perfumaria Natura.\",\n \"brand\": \"Kaiak\",\n \"isAvailableInAllDCs\": true\n },\n {\n \"productId\": \"NATBRA-125949\",\n \"productIdView\": \"NATBRA-125949\",\n \"name\": \"Kaiak O2 Desodorante Colônia Masculino 100 ml\",\n \"friendlyName\": \"Kaiak O2 Desodorante Colônia Masculino\",\n \"price\": {\n \"discountPercent\": 36,\n \"sales\": {\n \"value\": 105.9,\n \"currency\": \"BRL\",\n \"formatted\": \"R$ 105,90\",\n \"decimalPrice\": \"105.90\"\n },\n \"list\": {\n \"value\": 165.9,\n \"currency\": \"BRL\",\n \"formatted\": \"R$ 165,90\",\n \"decimalPrice\": \"165.90\"\n }\n },\n \"rating\": null,\n \"line\": \"null | null\",\n \"tags\": [],\n \"categoryName\": \"Perfumaria\",\n \"images\": {\n \"medium\": [\n {\n \"alt\": \"Kaiak O2 Desodorante Colônia Masculino 100 ml\",\n \"url\": \"/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dwfb3c7a61/NATBRA-125949_1.jpg\",\n \"index\": \"0\",\n \"title\": \"Kaiak O2 Desodorante Colônia Masculino 100 ml\",\n \"absURL\": \"https://production.na01.natura.com/on/demandware.static/-/Sites-natura-br-storefront-catalog/default/dwfb3c7a61/NATBRA-125949_1.jpg\"\n },\n {\n \"alt\": \"Kaiak O2 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\\n\\n
\\nGota olfativa
\\n\\nSaída: limão, grapefruit, acorde aquoso, pimenta-rosa, pimenta-preta, cardamomo, gengibre, zimbro, lavandin, maçã, piper, poejo e priprioca.
\\nCorpo: pine, violeta, gerânio e cedro.
\\nFundo: patchouli, âmbar, vetiver, sândalo e musgo.
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\\n A potência, a recarga de energia, o frescor que renova, que ativa os sentidos e nos faz sentir vivos.
\\r\\n\\r\\n\\r\\nO Creme Facial Renew Platinum Dia Definição e Contorno é potencializado por Protinol™ + Arginina para levantar e firmar a pele flácida. Desenvolvido para as necessidades da pele madura.
\\r\\n• TRATA e suaviza até as rugas mais profundas
\\r\\n• REATIVA a produção de elastina em 48h e HIDRATA a pele
\\r\\n• LEVANTA e FIRMA a pele flácida
\\r\\n• PROTEGE contra sinais da idade e raios UVA/UVB, com FPS 25
\\r\\n• REPARA os danos causados pela luz artificial, vinda de computadores e celulares
\\r\\n\\r\\n\\r\\n
\\r\\nIndicado para mulheres e homens com peles mais maduras que querem cuidar e tratar rugas profundas e flacidez.
\\r\\n
\\r\\n\\r\\nResultados:
Em 48 horas
\\r\\nAjuda reativar a produção de elastina*
\\r\\n\\r\\n2 semanas
\\r\\nDiminui rugas e melhora a flacidez
\\r\\nRendimento de até 93 aplicações.\\r\\n
\\r\\n
Perguntas frequentes:\\r\\n\\r\\n
\\r\\nO que é Protinol?
\\r\\nIngrediente exclusivo e desenvolvido pela Avon, que potencializa a produção de dois tipos de colágeno, deixando a pele mais preenchida e firme.\\r\\n
\\r\\nO que é Arginina?
\\r\\nÉ um amino ácido, muito conhecido pelo efeito antissinais. Ajuda a reduzir rugas, além de hidratar a pele.
\\r\\n\\r\\nPor que usar o creme dia e o creme noite?
\\r\\nDurante o dia a pele sofre agressões como a do sol, vento e poluição, que danificam a pele e aceleram o envelhecimento.
\\r\\nPor isso, isso seu creme Platinum dia protege (com FPS 25) a pele além de tratá-la e hidratá-la.
\\r\\nJá a noite a pele se prepara para se recuperar e por isso seu Platinum noite hidrata profundamente e nutre.
\\r\\nUsando os cremes em conjunto você supre as principais necessidades e potencializa os resultados.\\r\\n
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\\r\\n•\\tUniformiza o tom da pele
\\r\\n•\\tDá aparência saudável e radiante a pele
\\r\\n•\\tReduz a aparência de cansaço
\\r\\n•\\tMelhora a textura da pele
\\r\\n\\r\\nIndicado para mulheres e homens a partir de 18 anos e todos os tipos de pele.
\\r\\nResultado:
\\r\\nImediatamente
\\r\\nPele mais radiante
\\r\\n1 semana
\\r\\nGanha aparência mais saudável
\\r\\n2 semanas
\\r\\nPele mais suave e tom uniforme
Rendimento de até 300 aplicações.
\\r\\n
\\r\\nPerguntas frequentes:
\\r\\nO que é Vitamina C?
\\r\\nÉ um dos ingredientes essenciais para prevenir o envelhecimento precoce, mas não é produzido pelo organismo. Tem ação antioxidante e deixa a pele saudável e radiante.
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chatroom-store","component":"data2-core@Store","system":"65a86528721f5a092783289d","params":{"initialData":{"params":{"fields":{"input":{"params":{"content":""},"component":"data2-core-primitives@String"},"oldInput":{"component":"data2-core-primitives@String","params":{}},"responding":{"component":"data2-core-primitives@Boolean","params":{}},"messages":[],"chatId":{"component":"data2-core-primitives@String","params":{}},"selectedUseCase":{"component":"data2-core-primitives@String","params":{}},"selectedFaq":{"component":"data2-core-primitives@String","params":{}},"typing":{"params":{},"component":"data2-core-primitives@Boolean"}}},"component":"data2-core-types@FieldSet"}},"reference":"hvd72gnbfRTVWbe0jSNF4","updatedAt":"2024-06-05T13:56:44.383Z","createdAt":"2024-06-05T13:50:31.599Z"},{"_id":"66606d20e23db87f0fdc7f1f","displayName":" chatroom-usecase-response-cf","component":"data2-core-ai@Assistant","system":"65a86528721f5a092783289d","params":{"_context":"At this moment you reside in a chatroom, your job is to interact with users.\n\nYour role:\nSeu nome é Assistente de Atendimento Natura, você é o assistente virtual de atendimento da Natura, responsável por ajudar os clientes no pós compra.\n\n\nO tom de voz que utilizamos nas interações é informal (Sem gírias), feminino, sempre procurando passar todas as informações necessárias para o/a consumidor/a, de forma clara e direta, mas com simpatia e animação.\n\nUtilizamos Emojis para que as mensagens fiquem mais pessoais, como por exemplo sorrisos, corações e coelhinhos. Não utilizamos nunca emojis em reclamações.\n\nAs prioridades de resposta são: reclamações (a maioria é sobre e-commmerce), dúvidas, interações e questionamentos sobre os produtos, e então mensagens positivas de elogio e relacionamento.\n\nNão tratamos de mensagens com cunho político e religioso, além de qualquer ofensa ou palavrão.\n\n","behaviour":"Format your response as following:\nReturn the reasoning of writing the response in