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default {\n css: `\n :host,.wrap{height:100%}\n *{box-sizing:border-box}\n .wrap{height:100%;overflow:auto;background:#f5f6f8;color:#1a1d24;\n font:13px/1.5 -apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif}\n .top{display:flex;align-items:center;gap:14px;padding:18px 26px;background:#fff;border-bottom:1px solid #e8eaee;\n position:sticky;top:0;z-index:5;flex-wrap:wrap}\n .top h1{font-size:17px;font-weight:650;margin:0;letter-spacing:-.01em}\n .top .sub{color:#8a909b;font-size:12px}\n .cresce{flex:1}\n .seg{display:inline-flex;border:1px solid #e2e5ea;border-radius:8px;overflow:hidden;background:#fff}\n .seg button{border:0;background:#fff;color:#5b616e;padding:6px 12px;font:inherit;font-size:12px;cursor:pointer}\n .seg button.on{background:#2b6cff;color:#fff}\n input{border:1px solid #e2e5ea;border-radius:8px;padding:7px 10px;font:inherit;font-size:12.5px;background:#fff;color:#1a1d24}\n button.gh{border:1px solid #e2e5ea;background:#fff;color:#3b4150;border-radius:8px;padding:7px 12px;font:inherit;\n font-size:12.5px;cursor:pointer}\n button.gh:hover{background:#f0f2f5}\n .body{padding:22px 26px;display:flex;flex-direction:column;gap:20px;max-width:1500px;margin:0 auto}\n .kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:14px}\n .card{background:#fff;border:1px solid #e8eaee;border-radius:14px;padding:16px 18px;box-shadow:0 1px 2px rgba(20,25,40,.03)}\n .kpi .v{font-size:26px;font-weight:680;letter-spacing:-.02em}\n .kpi .l{font-size:11.5px;color:#8a909b;margin-top:3px}\n .kpi .d{font-size:11px;margin-top:6px}\n .up{color:#16a34a}.down{color:#dc2626}\n .grid2{display:grid;grid-template-columns:2fr 1fr;gap:18px}\n .grid2b{display:grid;grid-template-columns:1fr 1fr;gap:18px}\n @media(max-width:1000px){.grid2,.grid2b{grid-template-columns:1fr}}\n h2{font-size:13px;font-weight:640;margin:0 0 14px;color:#3b4150}\n .bar-row{display:flex;align-items:center;gap:10px;margin-bottom:9px;font-size:12px}\n .bar-row .lab{width:150px;color:#4b515e;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex-shrink:0}\n .bar-row .track{flex:1;height:16px;background:#f0f2f5;border-radius:5px;overflow:hidden}\n .bar-row .fill{height:100%;background:#2b6cff;border-radius:5px}\n .bar-row .val{width:52px;text-align:right;color:#6b7280;font-variant-numeric:tabular-nums;flex-shrink:0}\n .colbars{display:flex;align-items:flex-end;gap:5px;height:150px;padding-top:8px}\n .colbars .col{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;gap:5px;min-width:0}\n .colbars .cb{width:70%;max-width:26px;background:#2b6cff;border-radius:4px 4px 0 0;min-height:2px;transition:height .2s}\n .colbars .cd{font-size:9.5px;color:#9aa0ab;white-space:nowrap;transform:rotate(-45deg);transform-origin:top;height:26px}\n .tbl{width:100%;border-collapse:collapse;font-size:12.5px}\n .tbl th{text-align:left;color:#8a909b;font-weight:550;font-size:11px;text-transform:uppercase;letter-spacing:.04em;\n padding:8px 10px;border-bottom:1px solid #eceef2}\n .tbl td{padding:10px;border-bottom:1px solid #f1f3f6;vertical-align:middle}\n .tbl tr.click{cursor:pointer}\n .tbl tr.click:hover td{background:#f7f9fc}\n .pill{display:inline-block;padding:2px 9px;border-radius:999px;font-size:11px;font-weight:550}\n .pill.g{background:#e7f6ec;color:#16833c}.pill.b{background:#fdeaea;color:#c62b2b}\n .pill.a{background:#fdf3e3;color:#b3730c}.pill.i{background:#e9f0fe;color:#2357c7}.pill.n{background:#eef0f3;color:#6b7280}\n .mono{font-family:ui-monospace,Menlo,monospace;font-size:11px;color:#8a909b}\n .drawer{position:fixed;top:0;right:0;bottom:0;width:min(560px,94vw);background:#fff;border-left:1px solid #e2e5ea;\n box-shadow:-8px 0 30px rgba(20,25,40,.12);z-index:20;display:flex;flex-direction:column}\n .drawer .dh{padding:16px 20px;border-bottom:1px solid #eceef2;display:flex;align-items:center;gap:10px}\n .drawer .dc{flex:1;overflow:auto;padding:18px 20px}\n .x{margin-left:auto;cursor:pointer;color:#8a909b;font-size:20px;line-height:1;border:0;background:0}\n .metg{display:grid;grid-template-columns:repeat(auto-fill,minmax(96px,1fr));gap:10px;margin-bottom:16px}\n .metg .m{background:#f7f9fc;border:1px solid #eceef2;border-radius:9px;padding:9px 11px}\n .metg .m .mv{font-size:16px;font-weight:640}.metg .m .ml{font-size:10px;color:#8a909b;margin-top:1px}\n .conv{display:flex;flex-direction:column;gap:7px;margin-bottom:8px}\n .bub{max-width:85%;padding:8px 11px;border-radius:11px;font-size:12.5px;white-space:pre-wrap;word-break:break-word}\n .bub.u{align-self:flex-end;background:#eaf1ff;border:1px solid #d6e2ff}\n .bub.a{align-self:flex-start;background:#f4f5f7;border:1px solid #e8eaee}\n .bub .q{font-size:9.5px;text-transform:uppercase;letter-spacing:.06em;color:#9aa0ab;margin-bottom:3px}\n .tl{align-self:center;font-size:10.5px;color:#7c5fd0;background:#f2effc;border:1px solid #e2d9fa;padding:2px 9px;border-radius:999px}\n .svc{display:flex;align-items:center;gap:9px;padding:7px 10px;border:1px solid #eceef2;border-radius:8px;margin-bottom:6px}\n .svc .o{width:20px;height:20px;border-radius:50%;background:#eef0f3;display:flex;align-items:center;justify-content:center;\n font-size:10px;color:#6b7280;flex-shrink:0}\n .svc .lat{margin-left:auto;color:#9aa0ab;font-size:11px}\n .grav{border:1px solid #e8eaee;border-radius:10px;padding:14px;background:#f7f9fc}\n .grav audio{width:100%;margin-top:10px}\n .btn{background:#2b6cff;color:#fff;border:0;border-radius:8px;padding:8px 14px;font:inherit;font-size:12.5px;cursor:pointer}\n .btn:disabled{opacity:.5;cursor:default}\n .h2sub{font-weight:400;color:#9aa0ab;font-size:11px}\n .vazio{color:#9aa0ab;padding:30px;text-align:center}\n .portao{display:flex;align-items:center;justify-content:center;height:100%}\n .caixa{width:340px;background:#fff;border:1px solid #e8eaee;border-radius:16px;padding:30px;box-shadow:0 8px 30px rgba(20,25,40,.08)}\n .caixa h1{font-size:17px;margin:0 0 5px}.caixa .sub{color:#8a909b;font-size:12.5px;margin-bottom:18px}\n .caixa input{width:100%}.caixa .btn{width:100%;margin-top:12px}\n .err{color:#c62b2b;font-size:12px;margin-top:10px}\n `,\n\n mounted(d2) {\n d2.setState({\n fase: 'gate', erro: null,\n chamadas: [], servicos: [], carregando: false,\n periodo: 30, busca: '',\n sel: null, det: null, carregandoDet: false,\n audioUrl: null, audioMsg: null, buscandoAudio: false,\n senha: (function(){try{return localStorage.getItem('ura-biz-senha')||''}catch(e){return''}})()\n })\n const refBiz = d2.param('rushBiz', 'poc-ura-biz')\n const refDet = d2.param('rushDetalhe', 'poc-ura-monitor')\n const refAudio = d2.param('rushAudio', 'poc-ura-audio')\n const senhaFixa = d2.param('senhaParam', '')\n const senhaDe = () => senhaFixa || d2.state.senha || ''\n const com = (o) => Object.assign({ senha: senhaDe() }, o || {})\n\n const carregar = async () => {\n if (!senhaDe()) return\n d2.setState({ carregando: true, erro: null })\n try {\n const r = await d2.rush(refBiz).invoke(com({}))\n const out = (r && r.data) ? r.data : r\n if (out && out.erro === 'acesso negado') { d2.setState({ fase: 'gate', erro: 'senha incorreta', carregando: false }); return }\n d2.setState({ fase: 'painel', chamadas: out.chamadas || [], servicos: out.servicos || [], carregando: false })\n } catch (e) { d2.setState({ erro: String((e && e.message) || e), carregando: false }) }\n }\n\n const abrir = async (callId, cid) => {\n d2.setState({ sel: callId, det: null, carregandoDet: true, audioUrl: null, audioMsg: null })\n try {\n const r = await d2.rush(refDet).invoke(com({ modo: 'detalhe', call_id: callId }))\n const out = (r && r.data) ? r.data : r\n d2.setState({ det: (out && out.detalhe) || null, carregandoDet: false })\n } catch (e) { d2.setState({ carregandoDet: false, det: null }) }\n }\n\n const ouvir = async () => {\n const cid = d2.state.sel\n if (!cid) { d2.setState({ audioMsg: 'nenhuma chamada selecionada' }); return }\n d2.setState({ buscandoAudio: true, audioMsg: null })\n try {\n const r = await d2.rush(refAudio).invoke(com({ call_id: cid }))\n const out = (r && r.data) ? r.data : r\n if (out && out.ok && out.audio_url) d2.setState({ audioUrl: out.audio_url, buscandoAudio: false })\n else d2.setState({ audioMsg: (out && out.motivo) || 'gravação indisponível', buscandoAudio: false })\n } catch (e) { d2.setState({ audioMsg: 'erro ao buscar gravação', buscandoAudio: false }) }\n }\n\n d2.on(d2.root, 'click', (e) => {\n const a = e.target; if (!a || !a.closest) return\n const ent = a.closest('[data-entrar]')\n if (ent) { const c = d2.$('#senha'); const v = (c && c.value || '').trim()\n try { localStorage.setItem('ura-biz-senha', v) } catch (er) {}\n d2.setState({ senha: v }); carregar(); return }\n const rf = a.closest('[data-refresh]'); if (rf) { carregar(); return }\n const pr = a.closest('[data-periodo]'); if (pr) { d2.setState({ periodo: Number(pr.dataset.periodo) }); return }\n const ln = a.closest('[data-call]'); if (ln) { abrir(ln.dataset.call, ln.dataset.cid); return }\n const fc = a.closest('[data-fechar]'); if (fc) { d2.setState({ sel: null, det: null }); return }\n const au = a.closest('[data-ouvir]'); if (au) { ouvir(); return }\n })\n d2.on(d2.root, 'input', (e) => { const el = e.target; if (el && el.dataset && el.dataset.campo === 'busca') d2.setState({ busca: el.value }) })\n\n if (senhaDe()) { d2.setState({ fase: 'painel' }); carregar() }\n },\n\n render(d2) {\n const esc = (s) => String(s == null ? '' : s).replace(/[&<>\"]/g, c => ({ '&':'&','<':'<','>':'>','\"':'"' }[c]))\n if (d2.state.fase === 'gate') {\n return `
\n

Painel da URA de Voz

\n
indicadores de atendimento · acesso restrito
\n \n \n ${d2.state.erro ? `
${esc(d2.state.erro)}
` : ''}\n
`\n }\n\n const dur = (s) => { s = Math.round(Number(s)||0); const m = Math.floor(s/60), r = s%60; return m ? `${m}m${String(r).padStart(2,'0')}` : `${r}s` }\n const agora = Date.now()\n const janela = d2.state.periodo > 0 ? d2.state.periodo * 86400000 : Infinity\n const dentro = (t) => { const x = new Date(t).getTime(); return isFinite(janela) ? (agora - x) <= janela : true }\n const q = (d2.state.busca||'').trim().toLowerCase()\n const chamadas = (d2.state.chamadas||[]).filter(c => dentro(c.timestamp)).filter(c => !q ||\n String(c.call_id||'').toLowerCase().includes(q) || String(c.consultant_id||'').toLowerCase().includes(q) || String(c.caller_number||'').toLowerCase().includes(q))\n const callIds = new Set(chamadas.map(c => c.call_id))\n const servicos = (d2.state.servicos||[]).filter(s => callIds.has(s.call_id))\n\n const n = chamadas.length\n const soma = (arr, f) => arr.reduce((a,c)=>a+(Number(f(c))||0),0)\n const retidas = chamadas.filter(c => /retid/i.test(String(c.outcome||'')) || /total/i.test(String(c.retention||''))).length\n const transf = chamadas.filter(c => c.transferred_intent || c.transferred_done).length\n const comCsat = chamadas.filter(c => c.csat_score != null)\n const csatMed = comCsat.length ? (soma(comCsat, c=>c.csat_score)/comCsat.length) : null\n const durMed = n ? soma(chamadas, c=>c.duration_s)/n : 0\n const erros = servicos.filter(s => s.erro).length\n const consultores = new Set(chamadas.map(c=>c.consultant_id).filter(Boolean)).size\n\n const kpi = (v,l,extra) => `
${v}
${esc(l)}
${extra?`
${extra}
`:''}
`\n\n // chamadas por dia (últimos min(periodo,21) dias)\n const dias = Math.min(d2.state.periodo>0?d2.state.periodo:21, 21)\n const porDia = []\n for (let i = dias-1; i >= 0; i--) {\n const d = new Date(agora - i*86400000); const key = d.toISOString().slice(0,10)\n porDia.push({ key, lab: d.toLocaleDateString('pt-BR',{day:'2-digit',month:'2-digit'}),\n n: chamadas.filter(c => String(c.timestamp||'').slice(0,10) === key).length })\n }\n const maxDia = Math.max(1, ...porDia.map(d=>d.n))\n const colDia = `
${porDia.map(d=>`
\n
${d.lab}
`).join('')}
`\n\n // barras genéricas\n const barras = (rows, cor) => { const mx = Math.max(1, ...rows.map(r=>r.v)); return rows.length ? rows.map(r=>`\n
${esc(r.k)}
\n
\n
${r.v}
`).join('') : `
sem dados
` }\n\n const grp = (arr, f) => { const m = {}; arr.forEach(x=>{ const k=f(x)||'—'; m[k]=(m[k]||0)+1 }); \n return Object.entries(m).map(([k,v])=>({k,v})).sort((a,b)=>b.v-a.v) }\n\n const porUsecase = grp(servicos, s=>s.usecase).slice(0,10)\n const porOutcome = grp(chamadas, c=>c.outcome).slice(0,8)\n const porConsultor = grp(chamadas.filter(c=>c.consultant_id), c=>c.consultant_id).slice(0,8)\n\n const outPill = (o) => { const k = /retid/i.test(o)?'g':/transfer/i.test(o)?'i':/aband|erro|falha/i.test(o)?'b':/devolv/i.test(o)?'a':'n'\n return `${esc(o||'—')}` }\n\n const linhas = chamadas.slice(0,120).map(c => `\n \n ${esc(new Date(c.timestamp).toLocaleString('pt-BR',{day:'2-digit',month:'2-digit',hour:'2-digit',minute:'2-digit'}))}\n ${esc(c.consultant_id||'—')}
${esc(c.caller_number||'')}
\n ${outPill(c.outcome)}${c.transferred_done?' transf✓':(c.transferred_intent?' transf?':'')}\n ${dur(c.duration_s)}\n ${c.usecases_count||0}\n ${c.csat_score!=null?esc(c.csat_score):'—'}\n `).join('')\n\n const seg = (v,l) => ``\n\n return `
\n
\n

Painel da URA de Voz

\n ${n} chamadas${d2.state.carregando?' · atualizando…':''}\n \n \n
${seg(7,'7d')}${seg(30,'30d')}${seg(90,'90d')}${seg(0,'tudo')}
\n \n
\n
\n
\n ${kpi(n,'Chamadas')}\n ${kpi(dur(durMed),'Duração média')}\n ${kpi(n?Math.round(retidas/n*100)+'%':'—','Retenção')}\n ${kpi(n?Math.round(transf/n*100)+'%':'—','Pediram atendente')}\n ${kpi(servicos.length,'Serviços consumidos')}\n ${kpi(servicos.length?Math.round(erros/servicos.length*100)+'%':'—','Erros em serviços')}\n ${kpi(consultores,'Consultoras únicas')}\n ${kpi(csatMed!=null?csatMed.toFixed(1):'—','CSAT médio')}\n
\n
\n

Chamadas por dia

${colDia}
\n

Desfecho

${barras(porOutcome.map(r=>({k:r.k,v:r.v})),'#16a34a')}
\n
\n
\n

Serviços mais consumidos (use cases)

${barras(porUsecase,'#2b6cff')}
\n

Chamadas por consultora

${barras(porConsultor,'#7c5fd0')}
\n
\n
\n

Chamadas — clique para abrir a transcrição, serviços e gravação

\n \n \n ${linhas || ``}
QuandoConsultoraDesfechoDuraçãoServiçosCSAT
nenhuma chamada no período
\n
\n
\n ${d2.state.sel ? this.renderDrawer(d2, esc, dur, outPill) : ''}\n
`\n },\n\n renderDrawer(d2, esc, dur, outPill) {\n const inner = () => {\n if (d2.state.carregandoDet) return `
carregando…
`\n const det = d2.state.det; if (!det) return `
não foi possível carregar o detalhe.
`\n const c = det.chamada || {}; const tr = Array.isArray(det.transcript)?det.transcript:[]; const sv = Array.isArray(det.servicos)?det.servicos:[]\n const m = (v,l) => `
${v==null||v===''?'—':esc(v)}
${esc(l)}
`\n const acao = (t) => { try { if (t.tool_calls&&t.tool_calls[0]) { const raw=t.tool_calls[0].params_as_json||(t.tool_calls[0].tool_details&&t.tool_calls[0].tool_details.body); const p=typeof raw==='string'?JSON.parse(raw):raw; return (p&&(p.action||p.name))||null } } catch(e){} return null }\n const conv = tr.length ? tr.map(t => { const role=t.role||t.source||''; const msg=t.message||t.text||''; const a=acao(t)\n if (a&&!msg) return `
⚙ ${esc(a)}
`; if (!msg&&!a) return ''\n const u=/user|caller|cliente|consultora/i.test(role)\n return `
${u?'consultora':'assistente'}${a?' · '+esc(a):''}
${esc(msg)}
` }).join('') : `
sem transcrição.
`\n const svc = sv.length ? sv.map((s,i)=>`
${esc(s.ordem!=null?s.ordem+1:i+1)}
\n
${esc(s.usecase||'—')}
${s.erro?' erro':''}\n
${s.latencia_s!=null?esc(Math.round(s.latencia_s*10)/10)+'s':''}
`).join('') : `
nenhum serviço.
`\n const grav = d2.state.audioUrl\n ? `
Gravação da ligação
`\n : `
Gravação — ${esc(c.conversation_id||'sem id')}
\n \n ${d2.state.audioMsg?`
${esc(d2.state.audioMsg)}
`:''}
`\n return `
\n ${m(dur(c.duration_s),'duração')}${m(c.csat_score,'CSAT')}${m(c.retention,'retenção')}\n ${m((c.user_turns||0)+'/'+(c.agent_turns||0),'turnos')}${m(c.usecases_count,'serviços')}\n ${m(c.tool_errors,'erros')}${m(c.ai_tokens,'tokens')}\n ${m(c.transferred_done?'sim':(c.transferred_intent?'tentou':'não'),'transferência')}
\n ${tr.length ? `

Transcrição

${conv}
` : ''}\n

Serviços consumidos

${svc}\n

Gravação

${grav}`\n }\n const c = (d2.state.det && d2.state.det.chamada) || {}\n return `
\n
${outPill(c.outcome)}${esc(String(d2.state.sel||'').slice(0,24))}\n
\n
${inner()}
\n
`\n }\n}"}},"rushBiz":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"rushBiz"}}}},"rushDetalhe":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"rushDetalhe"}}}},"rushAudio":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"rushAudio"}}}},"senhaParam":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"senhaParam"}}}}}}}},"__d2PrevCode":{"code":"export default {\n css: `\n :host,.wrap{height:100%}\n *{box-sizing:border-box}\n .wrap{height:100%;overflow:auto;background:#f5f6f8;color:#1a1d24;\n font:13px/1.5 -apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif}\n .top{display:flex;align-items:center;gap:14px;padding:18px 26px;background:#fff;border-bottom:1px solid #e8eaee;\n position:sticky;top:0;z-index:5;flex-wrap:wrap}\n .top h1{font-size:17px;font-weight:650;margin:0;letter-spacing:-.01em}\n .top .sub{color:#8a909b;font-size:12px}\n .cresce{flex:1}\n .seg{display:inline-flex;border:1px solid #e2e5ea;border-radius:8px;overflow:hidden;background:#fff}\n .seg button{border:0;background:#fff;color:#5b616e;padding:6px 12px;font:inherit;font-size:12px;cursor:pointer}\n .seg button.on{background:#2b6cff;color:#fff}\n input{border:1px solid #e2e5ea;border-radius:8px;padding:7px 10px;font:inherit;font-size:12.5px;background:#fff;color:#1a1d24}\n button.gh{border:1px solid #e2e5ea;background:#fff;color:#3b4150;border-radius:8px;padding:7px 12px;font:inherit;\n font-size:12.5px;cursor:pointer}\n button.gh:hover{background:#f0f2f5}\n .body{padding:22px 26px;display:flex;flex-direction:column;gap:20px;max-width:1500px;margin:0 auto}\n .kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:14px}\n .card{background:#fff;border:1px solid #e8eaee;border-radius:14px;padding:16px 18px;box-shadow:0 1px 2px rgba(20,25,40,.03)}\n .kpi .v{font-size:26px;font-weight:680;letter-spacing:-.02em}\n .kpi .l{font-size:11.5px;color:#8a909b;margin-top:3px}\n .kpi .d{font-size:11px;margin-top:6px}\n .up{color:#16a34a}.down{color:#dc2626}\n .grid2{display:grid;grid-template-columns:2fr 1fr;gap:18px}\n .grid2b{display:grid;grid-template-columns:1fr 1fr;gap:18px}\n @media(max-width:1000px){.grid2,.grid2b{grid-template-columns:1fr}}\n h2{font-size:13px;font-weight:640;margin:0 0 14px;color:#3b4150}\n .bar-row{display:flex;align-items:center;gap:10px;margin-bottom:9px;font-size:12px}\n .bar-row .lab{width:150px;color:#4b515e;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex-shrink:0}\n .bar-row .track{flex:1;height:16px;background:#f0f2f5;border-radius:5px;overflow:hidden}\n .bar-row .fill{height:100%;background:#2b6cff;border-radius:5px}\n .bar-row .val{width:52px;text-align:right;color:#6b7280;font-variant-numeric:tabular-nums;flex-shrink:0}\n .colbars{display:flex;align-items:flex-end;gap:5px;height:150px;padding-top:8px}\n .colbars .col{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;gap:5px;min-width:0}\n .colbars .cb{width:70%;max-width:26px;background:#2b6cff;border-radius:4px 4px 0 0;min-height:2px;transition:height .2s}\n .colbars .cd{font-size:9.5px;color:#9aa0ab;white-space:nowrap;transform:rotate(-45deg);transform-origin:top;height:26px}\n .tbl{width:100%;border-collapse:collapse;font-size:12.5px}\n .tbl th{text-align:left;color:#8a909b;font-weight:550;font-size:11px;text-transform:uppercase;letter-spacing:.04em;\n padding:8px 10px;border-bottom:1px solid #eceef2}\n .tbl td{padding:10px;border-bottom:1px solid #f1f3f6;vertical-align:middle}\n .tbl tr.click{cursor:pointer}\n .tbl tr.click:hover td{background:#f7f9fc}\n .pill{display:inline-block;padding:2px 9px;border-radius:999px;font-size:11px;font-weight:550}\n .pill.g{background:#e7f6ec;color:#16833c}.pill.b{background:#fdeaea;color:#c62b2b}\n .pill.a{background:#fdf3e3;color:#b3730c}.pill.i{background:#e9f0fe;color:#2357c7}.pill.n{background:#eef0f3;color:#6b7280}\n .mono{font-family:ui-monospace,Menlo,monospace;font-size:11px;color:#8a909b}\n .drawer{position:fixed;top:0;right:0;bottom:0;width:min(560px,94vw);background:#fff;border-left:1px solid #e2e5ea;\n box-shadow:-8px 0 30px rgba(20,25,40,.12);z-index:20;display:flex;flex-direction:column}\n .drawer .dh{padding:16px 20px;border-bottom:1px solid #eceef2;display:flex;align-items:center;gap:10px}\n .drawer .dc{flex:1;overflow:auto;padding:18px 20px}\n .x{margin-left:auto;cursor:pointer;color:#8a909b;font-size:20px;line-height:1;border:0;background:0}\n .metg{display:grid;grid-template-columns:repeat(auto-fill,minmax(96px,1fr));gap:10px;margin-bottom:16px}\n .metg .m{background:#f7f9fc;border:1px solid #eceef2;border-radius:9px;padding:9px 11px}\n .metg .m .mv{font-size:16px;font-weight:640}.metg .m .ml{font-size:10px;color:#8a909b;margin-top:1px}\n .conv{display:flex;flex-direction:column;gap:7px;margin-bottom:8px}\n .bub{max-width:85%;padding:8px 11px;border-radius:11px;font-size:12.5px;white-space:pre-wrap;word-break:break-word}\n .bub.u{align-self:flex-end;background:#eaf1ff;border:1px solid #d6e2ff}\n .bub.a{align-self:flex-start;background:#f4f5f7;border:1px solid #e8eaee}\n .bub .q{font-size:9.5px;text-transform:uppercase;letter-spacing:.06em;color:#9aa0ab;margin-bottom:3px}\n .tl{align-self:center;font-size:10.5px;color:#7c5fd0;background:#f2effc;border:1px solid #e2d9fa;padding:2px 9px;border-radius:999px}\n .svc{display:flex;align-items:center;gap:9px;padding:7px 10px;border:1px solid #eceef2;border-radius:8px;margin-bottom:6px}\n .svc .o{width:20px;height:20px;border-radius:50%;background:#eef0f3;display:flex;align-items:center;justify-content:center;\n font-size:10px;color:#6b7280;flex-shrink:0}\n .svc .lat{margin-left:auto;color:#9aa0ab;font-size:11px}\n .grav{border:1px solid #e8eaee;border-radius:10px;padding:14px;background:#f7f9fc}\n .grav audio{width:100%;margin-top:10px}\n .btn{background:#2b6cff;color:#fff;border:0;border-radius:8px;padding:8px 14px;font:inherit;font-size:12.5px;cursor:pointer}\n .btn:disabled{opacity:.5;cursor:default}\n .h2sub{font-weight:400;color:#9aa0ab;font-size:11px}\n .vazio{color:#9aa0ab;padding:30px;text-align:center}\n .portao{display:flex;align-items:center;justify-content:center;height:100%}\n .caixa{width:340px;background:#fff;border:1px solid #e8eaee;border-radius:16px;padding:30px;box-shadow:0 8px 30px rgba(20,25,40,.08)}\n .caixa h1{font-size:17px;margin:0 0 5px}.caixa .sub{color:#8a909b;font-size:12.5px;margin-bottom:18px}\n .caixa input{width:100%}.caixa .btn{width:100%;margin-top:12px}\n .err{color:#c62b2b;font-size:12px;margin-top:10px}\n `,\n\n mounted(d2) {\n d2.setState({\n fase: 'gate', erro: null,\n chamadas: [], servicos: [], carregando: false,\n periodo: 30, busca: '',\n sel: null, det: null, carregandoDet: false,\n audioUrl: null, audioMsg: null, buscandoAudio: false,\n senha: (function(){try{return localStorage.getItem('ura-biz-senha')||''}catch(e){return''}})()\n })\n const refBiz = d2.param('rushBiz', 'poc-ura-biz')\n const refDet = d2.param('rushDetalhe', 'poc-ura-monitor')\n const refAudio = d2.param('rushAudio', 'poc-ura-audio')\n const senhaFixa = d2.param('senhaParam', '')\n const senhaDe = () => senhaFixa || d2.state.senha || ''\n const com = (o) => Object.assign({ senha: senhaDe() }, o || {})\n\n const carregar = async () => {\n if (!senhaDe()) return\n d2.setState({ carregando: true, erro: null })\n try {\n const r = await d2.rush(refBiz).invoke(com({}))\n const out = (r && r.data) ? r.data : r\n if (out && out.erro === 'acesso negado') { d2.setState({ fase: 'gate', erro: 'senha incorreta', carregando: false }); return }\n d2.setState({ fase: 'painel', chamadas: out.chamadas || [], servicos: out.servicos || [], carregando: false })\n } catch (e) { d2.setState({ erro: String((e && e.message) || e), carregando: false }) }\n }\n\n const abrir = async (callId, cid) => {\n d2.setState({ sel: callId, det: null, carregandoDet: true, audioUrl: null, audioMsg: null })\n try {\n const r = await d2.rush(refDet).invoke(com({ modo: 'detalhe', call_id: callId }))\n const out = (r && r.data) ? r.data : r\n d2.setState({ det: (out && out.detalhe) || null, carregandoDet: false })\n } catch (e) { d2.setState({ carregandoDet: false, det: null }) }\n }\n\n const ouvir = async () => {\n const cid = d2.state.det && d2.state.det.chamada && d2.state.det.chamada.conversation_id\n if (!cid) { d2.setState({ audioMsg: 'sem conversation_id nesta chamada' }); return }\n d2.setState({ buscandoAudio: true, audioMsg: null })\n try {\n const r = await d2.rush(refAudio).invoke(com({ conversation_id: cid }))\n const out = (r && r.data) ? r.data : r\n if (out && out.ok && out.audio_url) d2.setState({ audioUrl: out.audio_url, buscandoAudio: false })\n else d2.setState({ audioMsg: (out && out.motivo) || 'gravação indisponível', buscandoAudio: false })\n } catch (e) { d2.setState({ audioMsg: 'erro ao buscar gravação', buscandoAudio: false }) }\n }\n\n d2.on(d2.root, 'click', (e) => {\n const a = e.target; if (!a || !a.closest) return\n const ent = a.closest('[data-entrar]')\n if (ent) { const c = d2.$('#senha'); const v = (c && c.value || '').trim()\n try { localStorage.setItem('ura-biz-senha', v) } catch (er) {}\n d2.setState({ senha: v }); carregar(); return }\n const rf = a.closest('[data-refresh]'); if (rf) { carregar(); return }\n const pr = a.closest('[data-periodo]'); if (pr) { d2.setState({ periodo: Number(pr.dataset.periodo) }); return }\n const ln = a.closest('[data-call]'); if (ln) { abrir(ln.dataset.call, ln.dataset.cid); return }\n const fc = a.closest('[data-fechar]'); if (fc) { d2.setState({ sel: null, det: null }); return }\n const au = a.closest('[data-ouvir]'); if (au) { ouvir(); return }\n })\n d2.on(d2.root, 'input', (e) => { const el = e.target; if (el && el.dataset && el.dataset.campo === 'busca') d2.setState({ busca: el.value }) })\n\n if (senhaDe()) { d2.setState({ fase: 'painel' }); carregar() }\n },\n\n render(d2) {\n const esc = (s) => String(s == null ? '' : s).replace(/[&<>\"]/g, c => ({ '&':'&','<':'<','>':'>','\"':'"' }[c]))\n if (d2.state.fase === 'gate') {\n return `
\n

Painel da URA de Voz

\n
indicadores de atendimento · acesso restrito
\n \n \n ${d2.state.erro ? `
${esc(d2.state.erro)}
` : ''}\n
`\n }\n\n const dur = (s) => { s = Math.round(Number(s)||0); const m = Math.floor(s/60), r = s%60; return m ? `${m}m${String(r).padStart(2,'0')}` : `${r}s` }\n const agora = Date.now()\n const janela = d2.state.periodo > 0 ? d2.state.periodo * 86400000 : Infinity\n const dentro = (t) => { const x = new Date(t).getTime(); return isFinite(janela) ? (agora - x) <= janela : true }\n const q = (d2.state.busca||'').trim().toLowerCase()\n const chamadas = (d2.state.chamadas||[]).filter(c => dentro(c.timestamp)).filter(c => !q ||\n String(c.call_id||'').toLowerCase().includes(q) || String(c.consultant_id||'').toLowerCase().includes(q) || String(c.caller_number||'').toLowerCase().includes(q))\n const callIds = new Set(chamadas.map(c => c.call_id))\n const servicos = (d2.state.servicos||[]).filter(s => callIds.has(s.call_id))\n\n const n = chamadas.length\n const soma = (arr, f) => arr.reduce((a,c)=>a+(Number(f(c))||0),0)\n const retidas = chamadas.filter(c => /retid/i.test(String(c.outcome||'')) || /total/i.test(String(c.retention||''))).length\n const transf = chamadas.filter(c => c.transferred_intent || c.transferred_done).length\n const comCsat = chamadas.filter(c => c.csat_score != null)\n const csatMed = comCsat.length ? (soma(comCsat, c=>c.csat_score)/comCsat.length) : null\n const durMed = n ? soma(chamadas, c=>c.duration_s)/n : 0\n const erros = servicos.filter(s => s.erro).length\n const consultores = new Set(chamadas.map(c=>c.consultant_id).filter(Boolean)).size\n\n const kpi = (v,l,extra) => `
${v}
${esc(l)}
${extra?`
${extra}
`:''}
`\n\n // chamadas por dia (últimos min(periodo,21) dias)\n const dias = Math.min(d2.state.periodo>0?d2.state.periodo:21, 21)\n const porDia = []\n for (let i = dias-1; i >= 0; i--) {\n const d = new Date(agora - i*86400000); const key = d.toISOString().slice(0,10)\n porDia.push({ key, lab: d.toLocaleDateString('pt-BR',{day:'2-digit',month:'2-digit'}),\n n: chamadas.filter(c => String(c.timestamp||'').slice(0,10) === key).length })\n }\n const maxDia = Math.max(1, ...porDia.map(d=>d.n))\n const colDia = `
${porDia.map(d=>`
\n
${d.lab}
`).join('')}
`\n\n // barras genéricas\n const barras = (rows, cor) => { const mx = Math.max(1, ...rows.map(r=>r.v)); return rows.length ? rows.map(r=>`\n
${esc(r.k)}
\n
\n
${r.v}
`).join('') : `
sem dados
` }\n\n const grp = (arr, f) => { const m = {}; arr.forEach(x=>{ const k=f(x)||'—'; m[k]=(m[k]||0)+1 }); \n return Object.entries(m).map(([k,v])=>({k,v})).sort((a,b)=>b.v-a.v) }\n\n const porUsecase = grp(servicos, s=>s.usecase).slice(0,10)\n const porOutcome = grp(chamadas, c=>c.outcome).slice(0,8)\n const porConsultor = grp(chamadas.filter(c=>c.consultant_id), c=>c.consultant_id).slice(0,8)\n\n const outPill = (o) => { const k = /retid/i.test(o)?'g':/transfer/i.test(o)?'i':/aband|erro|falha/i.test(o)?'b':/devolv/i.test(o)?'a':'n'\n return `${esc(o||'—')}` }\n\n const linhas = chamadas.slice(0,120).map(c => `\n \n ${esc(new Date(c.timestamp).toLocaleString('pt-BR',{day:'2-digit',month:'2-digit',hour:'2-digit',minute:'2-digit'}))}\n ${esc(c.consultant_id||'—')}
${esc(c.caller_number||'')}
\n ${outPill(c.outcome)}${c.transferred_done?' transf✓':(c.transferred_intent?' transf?':'')}\n ${dur(c.duration_s)}\n ${c.usecases_count||0}\n ${c.csat_score!=null?esc(c.csat_score):'—'}\n `).join('')\n\n const seg = (v,l) => ``\n\n return `
\n
\n

Painel da URA de Voz

\n ${n} chamadas${d2.state.carregando?' · atualizando…':''}\n \n \n
${seg(7,'7d')}${seg(30,'30d')}${seg(90,'90d')}${seg(0,'tudo')}
\n \n
\n
\n
\n ${kpi(n,'Chamadas')}\n ${kpi(dur(durMed),'Duração média')}\n ${kpi(n?Math.round(retidas/n*100)+'%':'—','Retenção')}\n ${kpi(n?Math.round(transf/n*100)+'%':'—','Pediram atendente')}\n ${kpi(servicos.length,'Serviços consumidos')}\n ${kpi(servicos.length?Math.round(erros/servicos.length*100)+'%':'—','Erros em serviços')}\n ${kpi(consultores,'Consultoras únicas')}\n ${kpi(csatMed!=null?csatMed.toFixed(1):'—','CSAT médio')}\n
\n
\n

Chamadas por dia

${colDia}
\n

Desfecho

${barras(porOutcome.map(r=>({k:r.k,v:r.v})),'#16a34a')}
\n
\n
\n

Serviços mais consumidos (use cases)

${barras(porUsecase,'#2b6cff')}
\n

Chamadas por consultora

${barras(porConsultor,'#7c5fd0')}
\n
\n
\n

Chamadas — clique para abrir a transcrição, serviços e gravação

\n \n \n ${linhas || ``}
QuandoConsultoraDesfechoDuraçãoServiçosCSAT
nenhuma chamada no período
\n
\n
\n ${d2.state.sel ? this.renderDrawer(d2, esc, dur, outPill) : ''}\n
`\n },\n\n renderDrawer(d2, esc, dur, outPill) {\n const inner = () => {\n if (d2.state.carregandoDet) return `
carregando…
`\n const det = d2.state.det; if (!det) return `
não foi possível carregar o detalhe.
`\n const c = det.chamada || {}; const tr = Array.isArray(det.transcript)?det.transcript:[]; const sv = Array.isArray(det.servicos)?det.servicos:[]\n const m = (v,l) => `
${v==null||v===''?'—':esc(v)}
${esc(l)}
`\n const acao = (t) => { try { if (t.tool_calls&&t.tool_calls[0]) { const raw=t.tool_calls[0].params_as_json||(t.tool_calls[0].tool_details&&t.tool_calls[0].tool_details.body); const p=typeof raw==='string'?JSON.parse(raw):raw; return (p&&(p.action||p.name))||null } } catch(e){} return null }\n const conv = tr.length ? tr.map(t => { const role=t.role||t.source||''; const msg=t.message||t.text||''; const a=acao(t)\n if (a&&!msg) return `
⚙ ${esc(a)}
`; if (!msg&&!a) return ''\n const u=/user|caller|cliente|consultora/i.test(role)\n return `
${u?'consultora':'assistente'}${a?' · '+esc(a):''}
${esc(msg)}
` }).join('') : `
sem transcrição.
`\n const svc = sv.length ? sv.map((s,i)=>`
${esc(s.ordem!=null?s.ordem+1:i+1)}
\n
${esc(s.usecase||'—')}
${s.erro?' erro':''}\n
${s.latencia_s!=null?esc(Math.round(s.latencia_s*10)/10)+'s':''}
`).join('') : `
nenhum serviço.
`\n const grav = d2.state.audioUrl\n ? `
Gravação da ligação
`\n : `
Gravação — ${esc(c.conversation_id||'sem id')}
\n \n ${d2.state.audioMsg?`
${esc(d2.state.audioMsg)}
`:''}
`\n return `
\n ${m(dur(c.duration_s),'duração')}${m(c.csat_score,'CSAT')}${m(c.retention,'retenção')}\n ${m((c.user_turns||0)+'/'+(c.agent_turns||0),'turnos')}${m(c.usecases_count,'serviços')}\n ${m(c.tool_errors,'erros')}${m(c.ai_tokens,'tokens')}\n ${m(c.transferred_done?'sim':(c.transferred_intent?'tentou':'não'),'transferência')}
\n

Transcrição

${conv}
\n

Serviços consumidos

${svc}\n

Gravação

${grav}`\n }\n const c = (d2.state.det && d2.state.det.chamada) || {}\n return `
\n
${outPill(c.outcome)}${esc(String(d2.state.sel||'').slice(0,24))}\n
\n
${inner()}
\n
`\n }\n}","at":"2026-08-26T11:46:23.040Z"}}}]}},{"reference":"ExternalComponentInstancesTableDataSource","component":"data2-core@MemoryDataSource","params":{"initialData":[]}},{"_id":"5f060d9b1ca96def42f3c40a","displayName":"Builder AuthStrategy","component":"data2-core@AuthenticationStrategy","system":"5e3b796d6228227ca637d0f4","params":{"credentials":[{"component":"data2-core-types@DataSetColumnReference","params":{"column":"email"}},{"component":"data2-core-types@DataSetColumnReference","params":{"column":"password"}},{"component":"data2-core-types@DataSetColumnReference","params":{"column":"status"}}],"verifier":{"component":"data2-core-types@DataSetReference","params":{"reference":"UsersDataSet"}},"sessionShared":{"component":"data2-core-primitives@Boolean","params":{"content":false}},"password":{"disabled":false,"component":"data2-core-types@DataSetColumnReference","params":{"column":"password"}},"email":{"disabled":false,"component":"data2-core-types@DataSetColumnReference","params":{"column":"email"}},"resetPassword":{"resetEmail":{"artboard":{"params":{"preventEvaluation":true,"reference":"nR6Q9d7qdaPtZhJ28Q8Dy"},"component":"data2-core-types@ArtboardReference"}},"resetSuccessEmail":{"artboard":{"params":{"preventEvaluation":true,"reference":"yPCJBTKo8q1Mw0B_3Kpwl"},"component":"data2-core-types@ArtboardReference"}}},"session":[{"component":"data2-core-types@DataSetColumnReference","params":{"column":"name"}},{"component":"data2-core-types@DataSetColumnReference","params":{"column":"email"}},{"component":"data2-core-types@DataSetColumnReference","params":{"column":"password"}},{"component":"data2-core-types@DataSetColumnReference","params":{"column":"status"}}],"sessionMetadata":{"params":{"actions":[{"params":{"compare":{"params":{"subject":{"params":{"components":[{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"$user._id"}}}},{"params":{"comparisonSubject":{"component":"data2-core-primitives@String","params":{"content":"active"}},"subject":{"component":"data2-core-types@Reference","params":{"reference":{"component":"data2-core-primitives@String","params":{"content":"$user.status"}}}}},"component":"data2-core-comparison-operators@Equal","displayName":"is 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